AAA Del Mar Insurance and Member Services
🚙 Rental Cars · Del Mar
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
business refused to complete registration or refund payment without membership purchase
customer unable to reach a human representative via phone
Staff members provided unprofessional and incompetent customer service.
Customer waited thirty minutes for an appointment and left without service.
Difficulty reaching staff and being disconnected during a call.
repeated errors in processing vehicle registration and title transfer paperwork
The business does not answer incoming phone calls.
Staff were inattentive to customers due to socializing with each other.
AAA employee observed using a mobile phone while driving
Staff member was dismissive and provided incorrect information during a call.
excessive hold times and ineffective phone support for local office inquiries
Staff was rude and failed to correct a registration address error.
Business reply on Google
We apologize that you received anything less than legendary customer service – we’d like the chance to make it right. Please message us in Facebook with your member# so we can investigate your concern and follow up. AAA.com/Facebook
Computer system and key machine were both non-functional.