Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The bank's systems are dysfunctional and difficult to use.
Business reply on Google
We apologize for such a frustrating experience. Our goal is to always provide the best customer service possible, and we are happy to work directly with anyone who is experiencing concerns. Please feel free to contact us toll free at 888-902-2552, or at one of our local branch phone numbers listed here: https://www.theabcbank.com/contact-us.
Bank refused to waive overdraft fees during customer medical emergency
Business reply on Google
We apologize for your negative experience. A member of our team will be in touch with you soon to assist further.
Staff were inattentive and online hours did not reflect lobby closure.
Business reply on Google
We apologize for the inconvenience and for an unpleasant encounter at one of our branches. As posted on our website, our lobby hours in Austin are from 9:00 – 3:00, but our motor banks remain open until 6:00 pm. Our desire is to make customer service a priority, and we will work on coaching employees to offer additional solutions for customers whenever possible. We’d like an opportunity to win back your business, so please let us know if we can assist you further.
Bank branch incorrectly claimed check could not be cashed