Aburi TORA Austin
🍽️ Restaurants · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Small portions and bland food left the customer hungry.
Business reply on Google
Thank you for the feedback, Trent. We’re sorry to hear the experience missed the mark. We will share this with the team and appreciate you giving us a try. Hope you’ll visit us again soon!
The restaurant had an unpleasant odor inside.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take comments like this seriously and will look into the concerns regarding the atmosphere and food quality. We appreciate you giving us a try and hope to have the opportunity to provide you with a better experience in the future.
sushi contained a bone and was overly salty
Business reply on Google
Thank you for your feedback. We're sorry to hear your experience did not meet expectations. We appreciate your comments regarding the food quality and value, and we sincerely apologize for the issue you encountered with your sushi. Your feedback has been shared with our team as we continue to improve. We hope you'll consider giving us another opportunity in the future.
Staff refused to provide a container and displayed poor service.
Business reply on Google
We are truly sorry to hear your most recent visit fell short of expectations. We’re disappointed to hear the to go sauce container was not provided as this is something that should always be done. We’ve looked into this internally to insure this won’t happen again. We also regret that the checkout felt rushed and impersonal. That’s not the attentive service we aim to deliver. Please feel free to reach out directly to a manager as we would love the opportunity to make things right on your next visit. Best regards, Aburi TORA Management
Staff refused to provide a container for leftover sauce.
Business reply on Google
Hi Steven, Thank you for taking the time to share your feedback. We truly appreciate you being a repeat customer and are sorry to hear your most recent visit fell short of what you’ve come to expect from us. We’re disappointed to learn about the to-go sauce situation and have addressed this with the team ensuring that will never happen again. We’d love the opportunity to make this right - if you’re open to it, please reach out directly to a manager so we can offer you a better experience on your next visit. We value you as a customer and hope to welcome you back soon. Best regards, Aburi TORA Management
Small portion sizes and poor food quality relative to high price.
Business reply on Google
Thank you for taking the time to share your feedback. We’re glad to hear you found the service and staff welcoming, but we’re truly sorry that the food and portion sizes did not meet your expectations. We take comments like this seriously, especially around value, quality, and consistency. Your notes on specific items like the chu-toro, yellowtail, and hot dishes are very helpful, and we’ll be sharing this with our kitchen team to review and improve where needed. We also appreciate your point about expectations versus presentation in photos. We’re always working to make sure what guests see reflects what they receive. Thank you again for your honest feedback—we hope you might consider giving us another try in the future.
Customer experienced food poisoning and poor quality fish.
Business reply on Google
Ashley, we are very sorry to hear about your experience and appreciate you bringing this to our attention. We take food quality and guest concerns very seriously, and are glad our team was able to speak with you directly. As mentioned we’d welcome the opportunity to make this right in person. Please ask for a manager when you visit so we can address this with you directly. Best, Aburi TORA Management
The sushi lacked expected flavor and quality for the price.
Business reply on Google
Thank you for your feedback. We’re sorry to hear the aburi and Edo-style nigiri didn’t meet your expectations, especially regarding the flavor and sear. We take comments like this seriously and will share it with our kitchen team to review consistency and technique. We appreciate you giving us a try and hope we can provide a better experience in the future.
Staff could not provide information regarding gluten-free menu options.
Business reply on Google
Hi Jeremy. We are very sorry to hear you were not given recommendations on our gluten free options that we offer which prompted you to leave. We have many gluten free options and our servers will be additionally trained so this mistake will not happen again. We would love the opportunity to make things right for you. Please reach out and ask for a manager if you are open. - Aburi Tora
customer experienced a stomachache after eating the food
Business reply on Google
We’re very sorry to hear that your experience did not meet expectations. Food quality and guest safety are something we take extremely seriously, so we’re disappointed to hear this feedback. We always strive to provide fresh ingredients and a great dining experience for every guest. We appreciate you taking the time to share your concerns, and we’ll make sure to review this carefully with our team. Thank you for your feedback.
food quality and menu variety did not meet price expectations
Business reply on Google
Thank you for the detailed feedback. We’re glad you enjoyed the service, miso soup, and salmon maki, but we’re sorry other dishes and the overall value didn’t meet your expectations. We appreciate you sharing this and will pass it along to our team for review and improvement.
The food quality and freshness did not meet expectations for the price.
Business reply on Google
Thank you for your feedback. We’re sorry to hear the experience didn’t meet your expectations in terms of value and freshness. We appreciate you sharing your thoughts and will use them to continue improving.
Ordering process is inefficient due to reliance on shared tablets
Business reply on Google
Thank you for giving us a try and for sharing your feedback. We designed our concept to highlight a more modern, tech-driven dining experience, but we understand that it may not feel as personal or convenient for everyone. We truly appreciate your patience with the ordering process and will continue working to make it smoother. We hope to have the chance to welcome you back and provide a better overall experience next time.
Limited menu options and poor fish freshness quality
Business reply on Google
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet expectations. Our concept is designed around a curated menu and a tech-driven dining experience, which can feel different from traditional sushi restaurants. That said, we understand your concerns regarding portioning, customization, and overall value, and we truly appreciate you sharing them. We also take feedback about freshness and quality very seriously, and will be addressing this with our team. Your input is valuable as we continue to improve, and we hope you might consider giving us another try in the future.
The sushi was bland and caused physical discomfort after eating.
Business reply on Google
We take a lot of pride in our food and the experience we provide, so it’s very concerning to hear that the flavors felt bland and heavy, and that your meal didn’t meet expectations. We also understand your comparison and expectations after having been to Japan, and we regret that we fell short for you. Your feedback is important to us, and we will be sharing it with our kitchen team to take a closer look at consistency and execution. We always strive to provide a balanced and enjoyable dining experience, and it’s clear we missed the mark during your visit. If you’re open to it, we would truly appreciate the opportunity to make this right. Please feel free to reach out to us directly so we can personally follow up. Thank you again for your honest feedback.
The food quality does not justify the high price point.
Business reply on Google
Thank you for sharing your thoughts! We’re glad to hear you didn’t have a bad experience, and we really appreciate your honest feedback about pricing and quality. We’re always looking for ways to improve and hope you’ll give us another try in the future.
The sushi has too much rice and poor fish quality.
Business reply on Google
Thank you for sharing your thoughts. We’re sorry to hear that your experience didn’t meet your expectations. We really appreciate your honest feedback about portion sizes and value—it helps us think about ways to improve. We hope you might consider giving us another try in the future.
high price point and small portions relative to competitors
Business reply on Google
Thank you for your honest review! We appreciate you taking the time to share your thoughts and comparisons. We hear you on pricing and portion sizes, and your feedback will be shared with our team as we continue to evaluate ways to improve. We hope you might consider giving us another try in the future.
Menu items were unavailable and portion sizes were small for price.
Business reply on Google
Thank you for your thoughtful feedback. We’re glad to hear you enjoyed the atmosphere and attentive service during your visit. We sincerely apologize for the items that were out of stock and understand how that can be disappointing. We’re actively working to improve our inventory and consistency to provide a better experience. We also appreciate your comments on value and portioning, and will take that into consideration as we continue to refine our offerings. Thank you again for your support, and we hope to provide an even better experience on your next visit.
Inaccurate reservation information caused a wasted trip for the customer.
Business reply on Google
Thank you for sharing your experience. We’re truly sorry for the frustration and confusion you went through. Driving 30 minutes to visit us and then feeling turned away because of unclear information is incredibly disappointing — and we completely understand why that would leave a bad impression. If our website and Instagram did not clearly communicate how seating works when we’re at full capacity, that’s on us. We take responsibility for making sure our messaging is accurate and consistent across all platforms. To clarify, we do not traditionally operate on a reservation model, but when we reach capacity, we may only be able to accommodate guests with prior bookings/waitlist. That said, the way this was communicated to you clearly caused confusion, and we sincerely apologize for that. Your feedback is important and helps us improve both our operations and communication. We never want a guest to feel misled or dismissed. If you’re ever open to giving us another try, we would truly appreciate the opportunity to provide the experience you were hoping for.