ACE Cash Express
💳 Finance & Insurance · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused service and ignored phone calls before closing time.
Business reply on Google
We apologize for your poor experience with ACE and want to better assist you. Please email us at [email protected] with your contact information, and the Regional Vice President over this store location will reach out to you directly.
Staff member was rude and caused excessive wait times for customers.
Business reply on Google
This is not the experience we strive for, DGoddess. Thank you for bringing it to our attention. The Regional Vice President over this store location would like to speak with you and provide support. Could you please contact [email protected] with more information?
Long wait times and poor customer service at the location.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent visit to ACE Cash Express. Your comments are important to us, as they help us evaluate and improve our service.
customer charged fees for check cashing despite long-term membership
Business reply on Google
This is such great feedback. Thank you, Dawn! Our associates at 7025 Pendleton Pike hope to achieve 5-stars during your next visit!
The business charges monthly account fees and deposit fees.
Long wait times caused by other customers in line.
Business reply on Google
Phil, We appreciate your feedback and want to thank you for continued support of ACE Cash Express.
Business refused to grant a one day loan extension.
Staff failed to disclose loan requirements before starting the application process.
Staff refused to verify check and dismissed customer from the store.