Ace Self Storage
🧰 Other Services · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee was present but business was closed during posted hours.
Business reply on Google
We appreciate your feedback. Can you give us a call at 602-845-8781 so we can resolve this? We don't have anyone in our system with your name and we were in the office all day on Saturday, so we'd like to confirm that this is the correct facility and see what we can do to make it up to you if so. Thank you Management.
Restrictive appointment system prevents customers from accessing their stored belongings.
facility denies customer access to stored belongings and exhibits rude behavior
business failed to honor reservation due to unreachable phone support
Staff member detained customer and demanded personal information at the gate.
The customer service provided by the staff was poor.
Difficult access requirements and unprofessional staff behavior
Customer experienced rude and unprofessional behavior from a staff member.
The manager was rude, unprofessional, and unhelpful to customers.
Staff member denied access and temporarily locked customer inside the facility.
Front desk staff was rude and disrespectful to customers.
The business does not prorate storage fees for partial months.
Business reply on Google
Hi Candace, thank you for the review. We see that you actually moved out on the 9th. It also looks like the move out date changed a few times. That is the major reason we don't pro rate on the move out because without an actual committed date, we cannot re rent the space and we have it saved for you for the whole lease period. In the case where it is a few days and our customers commit on a move out date, we certainly try to work with them on not paying for the full month. If you would like to discuss more, please go to the contact page on the website and our Owner's number is on there. Thanks!