Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
facility failed to submit insurance claim resulting in unexpected large bill
The business overcharged for a visit and billing support is unreachable.
The facility was closed during posted operating hours.
Urgent care was closed before the posted closing time.
facility refuses to provide change for cash payments during urgent visits
Provider recommended unsafe medication for a pregnant patient
Patient experienced a two hour wait past the scheduled appointment time.
Long wait time despite having a scheduled appointment
The patient experienced an excessive wait time before being seen.
Clinic provided incorrect medical diagnosis and failed to process promised billing…
Provider prescribed inappropriate medication causing adverse reaction in child
Clinic charged for a test that was never performed.
excessive wait times, incompetent staff, and unexpected billing issues
Appointment was not recorded despite prior confirmation
Delayed test results and incorrect appointment scheduling by clinic staff
Urgent care refused medical treatment due to insurance authorization issues
Doctor refused to provide timely care for a child's broken wrist.
long wait time despite having a scheduled appointment
Business reply on Google
Hi Dennis, As much as we dislike seeing negative reviews, we appreciate you updating us about your experience. It is certainly not the experience we pride ourselves on. We have searched for your name in our system, but couldn’t find anything. Please email us at [email protected] with the best number to reach you at. Thank you!
Medical provider refused treatment and staff exhibited unprofessional behavior.
Business reply on Google
Hi Khadar, As much as we dislike seeing negative reviews, we appreciate you updating us about your experience. It is certainly not the experience we pride ourselves on. We have searched for your name in our system, but couldn’t find anything. Please email us at [email protected] with the best number to reach you at. Thank you!
Long wait times and failure to provide a medical diagnosis.
Business reply on Google
Thank you for taking the time to share your experience at Action Urgent Care, Abhimanyu. We sincerely apologize for the long wait and any confusion caused by the course of care. Your health is important to us and we are dedicated to providing personalized care in a timely manner. We value feedback like yours as it helps us identify areas of improvement so that we can better serve our patients like yourself in the future. I can assure you that we have followed up with our team regarding your experience and will make any necessary adjustments moving forward. We apologize again for any inconvenience caused by this visit.