Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor misdiagnosed shingles as an allergy leading to worsened condition
unauthorized medical tests and persistent billing errors by the facility
Front desk staff were unprofessional and rude to the patient.
Patient received a delayed medical bill two years after service.
Staff manipulated reviews and charged unnecessary fees for follow-up visits.
Provider failed to properly diagnose and address serious medical symptoms.
The clinic overcharged the patient despite insurance confirmation of copay.
Provider lacked medical knowledge and failed to perform a proper examination.
Excessive wait times despite having a scheduled appointment
Inefficient check-in process and lack of clear post-trauma care instructions.
Toxic floor cleaning chemicals causing patient health issues
The clinic charged significantly more than the quoted price for X-rays.
Business reply on Google
Hi Abhi, As much as we dislike seeing negative reviews, we appreciate you updating us about your experience. It is certainly not the experience we pride ourselves on. We have searched for your name in our system, but couldn’t find anything. Please email us at [email protected] with the best number to reach you at. Thank you!
physician assistant was rude and failed to call in prescription
Business reply on Google
Hi Diane, As much as we dislike seeing negative reviews, we appreciate you updating us about your experience. It is certainly not the experience we pride ourselves on. We have searched for your name in our system, but couldn’t find anything. Please email us at [email protected] with the best number to reach you at. Thank you!
Incorrect appointment scheduling and long wait time at the clinic.
Business reply on Google
Hi Edward, As much as we dislike seeing negative reviews, we appreciate you updating us about your experience. It is certainly not the experience we pride ourselves on. We have searched for your name in our system, but couldn’t find anything. Please email us at [email protected] with the best number to reach you at. Thank you!
Staff provided incorrect information regarding x-ray service availability at multiple…
Business reply on Google
Hi Gavin, Please see our response to your other review. We appreciate you taking the time to leave a review.
excessive administrative hurdles and unauthorized additional charges
Business reply on Google
Thank you for giving us your honest feedback about our services, Ravi. At Action Urgent Care, we strive to provide an excellent experience for every patient who visits our facility. We apologize if the process of pre-registering via the App caused any added confusion or stress. Our hope is that by collecting necessary information ahead of time it provides a more seamless and efficient experience in the long run. Thank you again for providing your review so that we can continue to make improvements where needed and refine our processes to achieve hassle-free care!
Delayed test results and unresponsive office staff regarding patient follow-up.
Excessive charges for unnecessary follow-up visits and simple medical testing.
Business reply on Google
Thank you for choosing Action Urgent Care, Nikhil. I'm sorry to hear that you feel our services were not up to your standards and that you were charged inappropriately. Can you please elaborate on which procedures you underwent and at which location? I would love to look into this further with our billing department and refund any charges that were made in error. Please email me at [email protected] so we can resolve this issue as soon as possible.
Unnecessary lab tests and misdiagnosis led to emergency room visit.
Business reply on Google
Dear Yichao, Thank you for choosing to visit Action Urgent Care and providing your feedback. We are sorry to hear that you had a negative experience and that our services did not meet your expectations. It is our goal to provide quality care for each and every one of our patients, and we apologize for any inconvenience or frustration that you experienced. Please know that we take all feedback seriously, and we will use your comments to improve our services in the future. If there is anything else we can do to assist you, please do not hesitate to contact us directly at [email protected]. Thank you again for choosing Action Urgent Care.
Unprofessional staff conduct and significant delays in receiving medical care.