ACX Harper Theater- Hyde Park
🎬 Entertainment · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
theater sound failed during the final twenty minutes of the movie
Staff were rude and unprofessional to customers upon entry.
Poor signage and unprofessional, aggressive staff behavior toward a customer.
Lack of itemized receipts, poor lighting, and unlisted concession prices.
Manager displayed unprofessional behavior and verbal aggression toward a coworker.
Theater denied entry to minors and refused to provide monetary refunds
Theater denied entry and refused refund for incorrect policy application
The theater was dirty, smelly, and had disruptive patrons.
Theater website shows movies that are not actually playing.
Business reply on Google
Hi Emma, I’d like to help you with this. Can you let me know the days/times/movies this happened with? You can also email me at [email protected].
Projector malfunctions and lighting issues disrupted the movie screening.
Theater staff and communication channels fail to provide event information.
Business reply on Google
Hello Denise! Unfortunately, we are not slated to play Tube-E again, that would be up to the creators of the film if we bring it back. I hope that helps, thank you!
Theater projector failure with no staff available to assist customers.
Employee caused multiple disruptions during the movie screening
business is unresponsive to inquiries regarding promotional movie pricing
Business reply on Google
Hello Ashley! Apologies for the lack of communication on our end. Yes we do have discounted Tuesdays! It is now $6 Tuesdays, all day long for all movies. Thank you for bringing it to my attention I will get the website and social pages updated. If you have any other outstanding questions feel free to email me directly at [email protected] Thank you for your feedback!
Theater failed to enforce assigned seating resulting in no available seats
Misleading ticket pricing and poor theater environment management.
The theater temperature was uncomfortably cold and staff refused to adjust.
Theater lacked food, beverage, heating, and functional seating.
Staff failed to assist after a wallet was stolen and misused.
Pre-purchased seats were occupied and staff failed to resolve the issue.