Admiral Motel By OYO Chicago I-94
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The room was filthy, damaged, and contained human waste.
Business reply on Google
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. It is unacceptable that the room was not ready for you and that you encountered cleanliness issues. We take such matters seriously and will investigate this incident to ensure it does not happen again. Regarding your refund, we understand the frustration with the process and are committed to resolving this for you. Please reach out to us at [email protected], and we will prioritize your case to expedite the resolution. Thank you for your patience, and we hope to restore your faith in OYO. Best regards, Team OYO
Unsanitary room conditions, safety concerns, and broken amenities.
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous issues you encountered during your stay at the Admiral Motel By OYO Chicago I-94. Your feedback highlights serious concerns regarding cleanliness, safety, and overall maintenance, which are not reflective of our standards. We are particularly troubled to hear about the condition of your room, the security breach, and the discomfort you experienced. Please know that we take these matters very seriously and will be addressing them with our management team to ensure that necessary improvements are made. We understand how important a safe and comfortable environment is for our guests, and we regret that we fell short in your case. If you would like to discuss this further or require assistance, please reach out to us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in OYO in the future. Team OYO
The motel rooms are infested with pests and are extremely dirty.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we are deeply concerned to hear about the issues you faced, including pests and odors in your room. We take your comments seriously and will investigate this matter further to ensure that our standards are upheld. Your feedback is invaluable in helping us improve our services. If you would like to discuss this further or require assistance, please do not hesitate to reach out to us at [email protected]. Thank you for bringing this to our attention. Team OYO
The hotel is poorly maintained and smells strongly of smoke.
Motel room had broken facilities, poor furniture, and no television.
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay. It is disappointing to hear that your reservation was not honored and that the room did not meet your expectations in terms of cleanliness and amenities. We appreciate your kind words about our staff being friendly and helpful, but we understand that this does not compensate for the issues you encountered. Your feedback regarding the lack of communication about room availability and the condition of the room is invaluable, and we will address these concerns with our team to ensure improvements are made. If you would like to discuss this matter further or seek assistance regarding your refund, please reach out to us at [email protected]. We are committed to resolving this issue for you. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team OYO
The motel failed to provide a refund after canceling the reservation.
Business reply on Google
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the water leak and the delay in processing your refund. We understand how frustrating this situation must be, and we assure you that this is not the standard of service we strive to provide. Please reach out to us at [email protected] with your booking details, and we will prioritize your refund request. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter. Thank you for bringing this to our attention. Team OYO
Unsanitary room conditions and refusal of refund requiring police intervention.
The motel room was extremely dirty and contained a rat.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay, particularly the presence of a rat under the bed. This is not the standard we uphold at OYO, and we take such matters very seriously. Your experience is important to us, and we will be addressing these concerns with our team to ensure that our hygiene standards are met consistently. We appreciate your input as it helps us improve our services. If you would like to discuss this further, please feel free to reach out to us at [email protected]. Thank you for your understanding. Team OYO
Missing room amenities and lack of proactive cleaning and service
hotel denied access due to power outage and overbooking
The hotel rooms and premises smell of smoke and marijuana.
Hotel has broken amenities, poor cleanliness, and inadequate security features.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay. Your concerns regarding the non-functional TV, the condition of the bedspread, and the lack of maid service are unacceptable, and we will address these issues with our team immediately. We are also sorry to hear about your interactions with our staff and the concerns regarding the smoking policy and door locks. Please know that your safety and comfort are our top priorities, and we take such matters very seriously. We appreciate your feedback as it helps us improve our services. If you would like to discuss this further, please reach out to us at [email protected]. Thank you for bringing this to our attention. Team OYO
Hotel overbooked rooms and delayed processing the customer refund
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you experienced while booking through the OYO app and the inconvenience caused by the overbooking situation. We understand how frustrating it can be to deal with such issues, especially when it affects your travel plans and finances. Please know that we take your concerns seriously, and we are committed to improving our services. If you are still facing challenges with your refund or have any other concerns, please reach out to us at [email protected], and we will do our best to assist you promptly. Thank you for your patience and understanding. Team OYO
The motel has poor cleanliness, broken amenities, and safety concerns.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. We take your concerns regarding the lack of Wi-Fi, broken furniture, cleanliness, and safety very seriously. Your comfort and safety are our top priorities, and we regret that we fell short in this instance. We are committed to addressing these issues to ensure they do not happen again. Please reach out to us at [email protected] so we can assist you further and make this right. Thank you for bringing this to our attention. Team OYO
Motel double-charges guests through deceptive cash demands and fraudulent booking system…
Business reply on Google
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cash payment request and the subsequent charges. This is not the standard we strive for at OYO, and we understand how frustrating this situation must have been for you. We take your feedback seriously and would like to investigate this matter further. Please reach out to us at [email protected], and we will do our best to resolve your concerns promptly. Thank you for bringing this to our attention, and we hope to regain your trust in the future. Team OYO
The motel room was infested with cockroaches.
Business reply on Google
** Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the cleanliness of your room and the response from our front desk team. This is not the standard we strive to uphold at OYO. Your concerns are important to us, and we will address this matter with our housekeeping and front desk teams to ensure that such issues are resolved promptly in the future. We appreciate your feedback as it helps us improve our services. If you would like to discuss this further, please feel free to reach out to us at [email protected]. Thank you for your understanding. Team OYO
Motel failed to provide non-smoking room and refused refund for bugs.
Business reply on Google
** Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that we were unable to provide you with the non-smoking room you reserved, and we understand how frustrating this must have been. We take cleanliness and safety very seriously, and we are sorry to hear about the conditions you encountered. Your comments regarding the area and the room's cleanliness will be addressed with our team to ensure improvements are made. We appreciate your kind words about our front desk staff, and we will ensure that your concerns are escalated to the appropriate department for further review. If you would like to discuss this matter further or seek assistance, please reach out to us at [email protected]. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team OYO
Motel room lacked basic amenities and had severe sanitation issues.
Business reply on Google
** Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the numerous issues you encountered, including the lack of basic amenities, cleanliness concerns, and maintenance problems. This is not the standard we strive to uphold at OYO, and we are truly sorry for the discomfort you experienced. Your comments are invaluable to us, and we will be addressing these matters with our team to ensure that such situations do not occur in the future. If you would like to discuss this further or if there is anything we can do to assist you, please feel free to reach out to us at [email protected]. Thank you for bringing this to our attention. Team OYO
Room maintenance issues and unprofessional staff service.
Business reply on Google
** Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is unacceptable that the TVs were not functioning, the ceiling was in disrepair, and that our staff did not provide the level of service you deserve. Additionally, we regret the lack of towels available for your use. Your comments are invaluable to us, and we will address these issues with our team to ensure that they are resolved promptly. If you would like to discuss this further, please reach out to us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Team OYO
The hotel room was infested with bed bugs.