Adore Nail Lounge
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician rushed service and failed to apply cuticle oil or lotion.
Business reply on Google
Hi Michelle, thank you for your feedback. We're glad that you were happy with your work itself, but sorry you felt rushed. Your service took around an hour - we aim for both efficiency and quality. At the end of your service, the technician was preparing to put lotion and oil for you, but then you stood up and went to check out, so she thought you were in a rush to leave. We always strive to provide a complete and relaxing experience for every guest, and we appreciate you sharing your feedback. If there is anything we can do for you, please let us know. Thank you!
Nail refill resulted in uneven shapes and poor quality application.
Business reply on Google
Hello Holly, we’re so sorry that you were not satisfied with your nails. Please come back and we can fix them for you. With sheer colors like that, it can sometimes come out a little uneven but we can paint another coat and reshape the nails for you, or whatever else you want fixed. You did a new set and we told you the price beforehand which you agreed to. We hope that next time you can let us know about anything you’re unhappy about before you leave so we can fix it. We will also make a note so this tech doesn’t work on you again but we hope you’ll give us a chance to fix this. Thank you!
Poor nail shaping and rude, unhelpful front desk staff.
Business reply on Google
Hi Erin, we're so sorry that you have not been satisfied with your manicures and our staff. At that time, she had called someone to do your manicure same time, but they were just finishing their lunch which is why it took some time for them to come out. Please always let the staff know if there is something you would like adjusted, such as shape, and they can redo it for you until you are satisfied. We hope you will give us another chance for the manicure, and if you remember the tech who did your manicure, we can make a note so they won't work on you again. Thank you.
Nail technician applied the wrong color without consulting the customer.
Business reply on Google
Hi Kaitlynn, we’re so sorry about this miscommunication. Please come back and we can repaint your nails for you. Thank you.
Poor gel application and improper nail trimming during pedicure service.
Business reply on Google
Hello Bryanna, we’re so sorry that your experience was not up to par. Please reach out to us so we can fix your toes or find another resolution. Thank you.
Staff displayed discriminatory behavior toward a client with a medical condition.
Business reply on Google
Hello Nahal, We’re sorry to hear that you were dissatisfied with your visit. Our team always strives to provide respectful and accommodating service to every client. Due to the nature of certain hand sensitivities or conditions, we typically do not recommend performing multiple services at the same time, as it can be more challenging to ensure both comfort and quality. However, at your request, we made an exception and our technician made several adjustments throughout the service to try to keep you comfortable. When you expressed that you were still unhappy and requested a different technician, we began looking for an alternative during a busy period. Unfortunately, the service was discontinued before we were able to complete that process. We take all feedback seriously and will continue working with our team to improve. We wish you the best moving forward and hope you’re able to find a salon that better fits your preferences. Thank you.
Staff acted aggressively and failed to provide the requested manicure service.
Business reply on Google
Hello Chloe, we are sorry that you did not have a good experience and we will speak to the tech about his behavior and service. Regarding your manicure, we tried to do it at the same time for you since it was nearing our closing time. However, when you asked him to paint closer to the cuticle, we told you it was harder to do when doing the manicure in the chair because the lighting was not as good - but we would finish your nails on the table after the pedicure, to which you agreed. Our receptionist then gently removed the table from your lap, not the technician like you said, and then we waited for you to finish the pedicure. When your pedicure was finished, we called a different technician to finish the manicure, but you did not allow her to finish, which is why you left with no polish or massage. Thus, we did not charge you for the full gel manicure, but only the basic manicure which includes the cuticle trimming and filing - and then a large discount on top of that. We handled this situation in the way we thought was best but we’re sorry you were still unhappy. We wish you the best and hope you find another salon that will satisfy all of your needs. Thank you.
Poor quality manicure with unprofessional staff behavior and skipped application steps.
Business reply on Google
Hello Hannah, we’re so sorry you did not have a good experience with your nails. We checked our system and did not see any customers that did gelX and chrome today - can you please give us a call or text to confirm if you did it here (512-775-0134)? If you did it here, we will gladly fix it for you. However, if it was a different salon, we please ask that you remove this review and contact the correct salon. Thank you.
The salon uses unsanitary tools and violates state health regulations.
Business reply on Google
Hello, we’re sorry that you did not have a good experience with us, but we have never had any complaints about infections in the 3-4 years that we have been open. We were recently inspected by the state board and they did not have any issues with any of our tools or procedures. All of our tools are sterilized as necessary and we do use single-use tools for the pedicures. Regarding the gel remover, it is professional grade and doesn’t contain any illegal ingredients. For the drink glasses, we do hand wash those but we will be sure to let our janitor know to be more careful in the washing. About the chipping, we do apologize for that but we do offer fixes for those. If there is anything we can do for you, please shoot us a text at 512-775-0134. We always want to make sure customers leave here satisfied, and if customers feel uncomfortable about anything, we hope that they will speak up and let us know immediately.
Nail technician provided poor quality service and displayed unprofessional attitude.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Nail technician was unskilled, rough, and unprofessional during the service.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Poor quality nail service and unprofessional staff behavior.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Front desk staff was dismissive regarding specific nail technician requests.
Business reply on Google
Thank you very much for your reviews. We always try our best to make you happy. Please come back soon.
Nail technician provided poor service resulting in uncured gel polish.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
GelX nails fell off within five days of application.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Poor nail quality, long wait times, and inadequate refund resolution.
Business reply on Google
Hello Justice. We’re sorry that you feel this way, but we did what we felt was best. First, you paid $115 for both nails and toes, which we actually undercharged you for because they forgot to charge for some services. Next, when you called in, you were asked to come in at 6:30, but you came in early. We tried to help you as soon as possible but it was busy and the people who came in before you had appointments. Then, we offered to fix your nails but you wanted a whole new set free of charge because you didn’t like the base color. However, when the tech originally did your nails, he asked you if it was okay during each step and you accepted it. If you had spoken up after your visit and said you didn’t like it, we could have done something about it then or made an appointment for you to come back, but after waiting a few days there’s less that we can do for you. Anyway, we weren’t sure that we could do your nails to your standards, so we offered to refund you some money so that you could get them redone or fixed at another place but you were still unhappy and demanded more money for services we didn’t even charge you for in the first place. It saddens us that you took our refund mon
Staff member was rude and unable to perform requested nail repair.
Business reply on Google
Hello, we’re sorry that you felt that our receptionist was rude with you. However, regarding the nail fix, you did not get your nails done here, so the nail technician did not know how to fix it and do the exact same design. Just because someone is a licensed nail technician doesn’t mean they know how to do all designs — they know how to work with the powders and applications, each nail tech is different. We would really appreciate it if you would be able to take this review down until you’ve actually used our services. Thanks.
Nails break prematurely and staff are rude regarding repairs.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff damaged personal clothing and shoes and provided inadequate compensation.
Business reply on Google
Hello, we’re sorry that you feel this way. When we first asked you what we could do to make it better, you said you’d like to have your manicure free, which is why we gave you the gift card. However, you then asked for money to cover your shoes; so then we gave you $100 for your shoes. You said that your jeans would be fine, so we did nothing for that. Also, the manicure—other than the wax spilling— had no issues, so there wasn’t really any reason that we should have refunded that for you. We did feel bad about ruining your shoes, which is why we gave you money so that you could replace them. I’m not sure what other place would have given you cash like that to replace your shoes. We did what we thought was fair for both parties, but sorry that you don’t feel the same.
Poor nail application, lack of cuticle care, and improper removal process.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.