Advanced Urgent Care
🩺 Health & Wellness · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The doctor was rude and unprofessional toward the patient.
Business reply on Google
We appreciate your honest feedback. We're deeply concerned to hear about your experience, especially regarding the doctor's behavior. This is not the standard of care we aim to provide. We take all patient feedback seriously and will use your comments to improve our services. We'd like to investigate this further - please contact our office directly so we can address your concerns. Our goal is to ensure every patient receives respectful, high-quality care.
Staff are rude and medical staff provided incorrect diagnoses multiple times.
Business reply on Google
We're very concerned to hear about your experiences with us. Providing accurate diagnoses and respectful service is crucial to us, and we're sorry we fell short of these standards. We take your feedback seriously and will use it to improve our reception staff's approach and our diagnostic processes. We'd like to review your cases in detail to understand where we went wrong. Please contact our office directly so we can address your concerns and work towards regaining your trust. Your health and satisfaction are our top priorities, and we're committed to doing better.
Doctor ignored back pain and forced unnecessary time off work.
Business reply on Google
Mrs. Isabel We appreciate you taking the time to share your experience. We're truly sorry to hear about your visit and that you felt your concerns weren't fully addressed. Patient satisfaction is our top priority, and we’re committed to providing the highest quality care. We would appreciate the opportunity to discuss your concerns further. Please contact our office to speak with a manager.
Inappropriate staff behavior and safety concerns during a medical visit.
Business reply on Google
We are deeply troubled and appalled by your experience. Patient safety and comfort are our top priorities, and the behavior you describe is completely unacceptable. We take these allegations very seriously and will conduct a thorough investigation into this matter. Your health and well-being are of utmost importance.
Incorrect antibiotic prescription duration for child's strep throat
Business reply on Google
We apologize for the inconvenience and frustration this has caused you and your child. Incorrect medication dosage is a serious issue, and we understand your concern. We take patient care very seriously and will use this feedback to improve our processes. To ensure this doesn't happen again, we recommend contacting your child’s pediatrician for further guidance and treatment.
Medical staff failed to diagnose pneumonia and infection during examination.
Business reply on Google
Thank you for sharing your experience. We apologize for the misdiagnosis and the inconvenience this caused. Accurate diagnosis is crucial, and we understand your frustration. We take patient feedback seriously and will use this information to improve our diagnostic processes. If you would like to discuss this matter further, please contact our patient relations department.
Staff displayed unprofessional behavior and poor communication regarding insurance…
Business reply on Google
We apologize for the negative experience you had during your visit. Your feedback is important to us as it helps us identify areas where we can improve. We understand how frustrating it can be to feel unwell and have a less-than-ideal experience. We take patient satisfaction very seriously and will address the concerns you’ve raised regarding our staff's behavior and insurance policy. Thank you for bringing this to our attention.
Doctor was rude and unprofessional during a routine physical examination.
Excessive wait times and poor customer service from office staff
Front desk staff are incompetent and appointments are not honored.
Doctor refused to complete disability certification paperwork as previously promised.
Medical misdiagnosis led to severe kidney infection and hospitalization
Long wait times, unprofessional staff, and lack of translation services.
Long wait times and poor communication regarding doctor availability
Staff refused to treat a child without providing a valid reason.
Front desk staff repeatedly failed to register patient for appointments.
Clinic staff pressured patient into legal representation instead of providing medical care
Staff failed to properly perform an ear wax removal procedure.
Doctor refused medication unless patient paid for additional unnecessary medical services.
Staff made unprofessional comments about a patient within earshot.