Advantage Storage
🧰 Other Services · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility has roof leaks, humidity, pest issues, and frequent rate increases.
Business reply on Google
Hi Candace, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Staff failed to provide access to unit and ignored communication attempts.
Business reply on Google
Hi Acacia, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Unauthorized charges after cancellation and theft of stored items
Business reply on Google
Hi Josue, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The storage facility has frequent thefts and inadequate climate control.
Facility has security, equipment, elevator, and cleanliness issues.
Business reply on Google
Hi Daniel, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Customer trailer and equipment were stolen from the storage facility.
Business reply on Google
Ivan, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Customer lease terminated following theft and conflict involving an ex-partner.
Business reply on Google
Hi Mickey, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The storage facility elevator has been broken for three weeks.
Business reply on Google
Corey, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Vehicle theft and collision occurred while parked at the storage facility.
Business reply on Google
David, we are very sorry to hear about this as we strive to maintain a very safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Staff member was unprofessional, aggressive, and used profanity toward customers.
Business reply on Google
Isaac, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Business misrepresented move-in costs and engaged in unprofessional communication.
Business reply on Google
We'd like to look into this further. Please send your account and contact information to [email protected]. We hope to hear from you soon.
Access codes failed and customer was repeatedly locked inside the facility.
Business reply on Google
We are very sorry to hear about this as we strive to maintain a very clean and safe environment for our customers. We would like to look into this for you. Please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Gate access code consistently fails causing operational delays for business trucks.
Business reply on Google
Amello, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Elevator malfunction and premature lockout prevented customer from moving out.
Business reply on Google
YoongHee, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Storage unit doors close prematurely causing physical injury to customers
Business reply on Google
Michelle, we are very sorry to hear about this as we strive to maintain a very safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
The business increased storage rental prices during the pandemic.
The business increased storage rental prices without prior notice.
Business reply on Google
Anna, we are sorry to read this, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Facility hours reduced and elevator and security equipment remain broken.