Advocate Medical Group Immediate Care Center
🩺 Health & Wellness · 9831 S Western Ave · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient was turned away after being incorrectly referred by advice line
Patient denied care after long wait despite paying copay
Inadequate medical assessment led to ineffective treatment and worsened health condition.
Business reply on Google
Hi Stacey, thank you for your honest review. We would appreciate the chance to work with you personally; could you please reach out to us at [email protected] at your convenience? We hope to hear from you soon.
Staff ignored patients and refused to provide medical care.
Business reply on Google
Hello, we welcome all reviews. Please reach out to us at [email protected] so we may work directly with you. Thank you.
Excessive wait times, unprofessional staff conduct, and privacy violations.
Business reply on Google
We would like the opportunity to address your comments. Please reach out to us at [email protected] when you have a chance. Thank you, and we look forward to hearing from you.
failure to provide test results and administration of incorrect medication
Business reply on Google
Hello Carmen, we welcome all reviews. Please reach out to us at [email protected] so we can have someone follow up. Thank you, and we hope to hear from you soon.
Front desk staff spoke unprofessionally about patients
Business reply on Google
This review is not a reflection of the care we pride ourselves on providing. Please contact us at your earliest convenience at [email protected] so we may work with you directly to resolve this issue. We hope to hear from you soon.
Incorrect medication prescribed causing delay in treatment for sick child
Business reply on Google
Hi Gia, we take pride in the care we provide. We would like to look into the situation you’ve described; please reach out to us at [email protected] so we can have someone follow up. Thank you and we hope to hear from you soon.
Staff refused service despite prior confirmation of availability.
Business reply on Google
Hello, all reviews are important to us. If you're willing to discuss this in more detail, please reach out to us at [email protected]. Thank you.
Staff exhibit unprofessional attitudes and improper specimen labeling procedures.
Business reply on Google
We welcome all reviews. If you are willing to discuss this with us further, please reach out to us at [email protected] so we may work directly with you. Thank you and we look forward to hearing from you.
Incorrect medical coding and misdiagnosis caused health complications and overcharging.
Business reply on Google
We would like the opportunity to address your comments. Please reach out to us at [email protected] when you have a chance. Thank you, and we look forward to hearing from you.
Doctor provided a rushed examination and failed to diagnose sinus infection.
Business reply on Google
We always appreciate the opportunity to improve, and we’d like to talk to you more about how we can do this. Please reach out to us at [email protected] when you have a moment so that we may discuss your review. Thank you in advance for your time.
Excessive wait times and unprofessional staff behavior at immediate care center.
Business reply on Google
Hi Kira, we work hard to provide the best quality of care and if you are interested in discussing your review with us further, please reach out to us at [email protected] at your earliest convenience so we can have someone follow up. Thank you.
excessive wait time for scheduled medical appointment
Business reply on Google
Hello Brenda, this review is not a reflection of the care we pride ourselves on providing. Please contact us at your earliest convenience at [email protected] so we may work with you directly to resolve this issue. We hope to hear from you soon.
Receptionist was unprofessional, aggressive, and refused to provide staff names.
Business reply on Google
Hello Clentera, this review is not a reflection of the care we pride ourselves on providing. Please contact us at your earliest convenience at [email protected] so we may work with you directly to resolve this issue. We hope to hear from you soon.
excessive wait times and lost laboratory test results
Business reply on Google
Hi Julia, we always appreciate the opportunity to improve, and we’d like to talk to you more about how we can do this. Please reach out to us at [email protected] when you have a moment so that we may discuss your review. Thank you in advance for you time.
Unsanitary facility conditions and unprofessional staff behavior.
Business reply on Google
Hi Tiarra, we take pride in the care we provide. We would like to look into the situation you’ve described; please reach out to us at [email protected]. Thank you.
Long wait times and poor communication regarding pediatric patient care.
Business reply on Google
Hi Brandi, we understand that your time is valuable, and appreciate you taking the time to leave us these comments. If you would like to discuss this further, please reach out to us at [email protected] at your earliest convenience. Thank you.
Doctor was rude and condescending during the medical consultation.
Business reply on Google
Hello Whitney, this review is not a reflection of the care we pride ourselves on providing. Please contact us at your earliest convenience at [email protected] so we may work with you directly to resolve this issue. We hope to hear from you soon.
facility failed to send prescription to pharmacy as promised
Business reply on Google
Hello Tanya, we welcome all reviews. Please reach out to us at [email protected] so we may work directly with you. Thank you.