Aero Auto Repair

Business reply on Google

We are truly sorry to hear about the frustration you encountered during your visit. It’s never our intention to waste anyone's time, and I understand how disappointing it must be to have come in for a service that you were expecting based on our promotion. I want to assure you that your feedback is important to us. We aim to provide clear and consistent communication about our offers, and it seems we fell short in this instance. If you're open to it, I would appreciate the opportunity to discuss this further and see how we can make it right. Please feel free to reach out directly so we can address your concerns and ensure a better experience in the future. 858-467-9999 Thank you for bringing this to our attention, and again, I apologize for any inconvenience we caused. Sincerely, Jasmine Aero Auto Repair

Business reply on Google

Hi Diandra, Thank you for taking the time to share your experience. I want to address a few points and also acknowledge where we fell short. You brought your vehicle in on New Year’s Eve, and at the time we were indeed short staffed by two senior technicians, which unfortunately impacted turnaround times that day. At check-in, it was explained that your cooling system was still under pressure, and for safety reasons we must allow several hours for the system to cool before opening the radiator cap and performing proper pressure testing. This is standard procedure to protect both the technician and the vehicle. During diagnosis, we confirmed the source of the coolant leak and communicated our findings. Our concern was not based on appearance alone, but on evidence of long-term coolant leakage in the front of the engine bay, which raised concern for potential overheating risk if left unaddressed. We shared those concerns so you could make an informed decision, and we respected your choice to decline further repairs. We do want to fully own one mistake: the oil change should have been completed before checkout, and we sincerely apologize for that oversight. That is not the level of ex

Business reply on Google

Thank you for taking the time to share your experience. I am genuinely sorry to hear about the issues you encountered during your visit. It is unacceptable that you were not contacted regarding the status of your vehicle, especially when additional work was needed and I truly apologize for the inconvenience this has caused you.. I understand how frustrating it must have been to feel left in the dark. Our goal is to ensure that every customer feels informed and respected, and it seems we fell short in your case. Thank you once again for your feedback, and I hope to regain your trust in the future.

Business reply on Google

Mohammad, I do not see that you are a customer of Aero Auto Repair. We have not serviced your vehicle here. We are very surprised that you feel you were treated in a way that we do not practice here at Aero Auto Repair. If you would like to reach out and explain what happened to waste your money and time we are willing to hear you out. 858-467-9999 ask for Jasmine.

Business reply on Google

Hi Ako, Thank you for taking the time to leave a review. I'd like to take a moment to clarify a few details from your visit. You brought in your 2012 Ford with approximately 130,000 miles on it. We performed a visual inspection only—meaning we did not disassemble or physically alter anything on your vehicle. Based on our assessment, we identified a number of issues that appear to stem from long-term neglect. While we understand you recently had an oil change, it's important to note that a single service does not address underlying wear or damage that may have accumulated over time. Our goal is always to help our customers keep their vehicles safe and reliable. We've proudly served the community for over 45 years and have a team that includes seven ASE Master Guild Certified Technicians. During your visit, we also offered a complimentary pressure test to assist in further diagnosing your concerns, but you declined the offer. We strive to provide transparent, honest service, and we're truly sorry to hear that you left dissatisfied. If you have any further questions or concerns, we’re happy to speak with you directly. Best regards, Tony Aero Auto Repair

Business reply on Google

Hi Richard, I'm sorry to hear about your experience. Our diagnostic fee includes a comprehensive check beyond OBD2 codes. We strive for transparency and value. All of our on board diagnostic scanners are from the car manufacturer, we do exactly what the dealer does. Lets discuss how we can better serve you. Best, Tony Aero Auto Repair Owner

Business reply on Google

Thank you for giving us the opportunity to reply here. We performed a full diagnosis which even includes technical service bulletin information for your vehicle. In addition we provided a digital copy of the inspection that shows pictures and videos of all the vehicles needs, this way you can make a better educated decision on how you want to invest into it and if its worth it for you. Sadly the truth is not spoken here, I dont know where we went wrong but we never tried to charge 100$ to fill the coolant. We added coolant and suggested to buy some at an auto parts store since you have a leak and will be losing some as you drive. That is the truth. In regards to the spark plugs our charge was 687$ which includes parts, labor, and tax. I checked with the dealership and even gave you the name and number of the person we spoke with and they were 800$ plus tax. So if you wanted you could have verified I was telling the truth. That been said, I dont see any aspect on how we were shady. If you cannot afford the repairs needed that does not mean were shady, it simply boils down to economics and though we try to provide great service were going to encounter visits like this naturally. We w

Business reply on Google

Hi Easton, we're sorry to hear about your experience. We take all feedback seriously and will look into the issue. Our warranty only covers our work. Let's work together to find a solution. -

Business reply on Google

Brendan our prices are a direct reflection of our experience and the quality of our work. I'm sorry we couldn't meet YOUR expectations ! We can not and will not cut corners to jeopardize your safety or the safety of others driving on the road next to you. I highly recommend that when something is recommended to you on a professional stand point that you take that advice and/or do some research. Using aftermarket items like your LED non OEM taillights that don't work is not our fault and we cant change out and pop in LED's like skittles it just doesn't work that way. Your vehicle is extremely unsafe to be towing anything and I highly recommend you take care of those major safety items we told you about before risking other peoples lives. Update: you have put out 6 reviews and they're all negative you should try and leave a positive reviews once in a while it'll make you feel good

Business reply on Google

Thank You for the review Ms. Chantal... Please allow me to clarify the event that took place with your vehicle. Your vehicle came in for a no start condition, after attempting to start the diagnostic process the Technician quickly verified you had no battery power, Tech went out to open your hood and your Plastic hood latch completely crumbled while pulling the handle in the direction its intended for. unfortunately nowadays there are a lot of plastic items in today's vehicles and with heat and cold temperatures the dynamics of an item can drastically change. We apologize for the inconvenience. We tried our best to accomodate you by selling you the part at wholesale and installing it free of charge. We staff Master ASE Certified Technicians and provide a 3 year /36,000 mile Nationwide warranty. If you would like to further speak about the matter please feel free to reach out at (858) 467-9999 Tony