✈️ Airlines · San Jose
total experiences
replied on google
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Business refused to refund payment for a cancelled flight lesson.
Business reply on Google
Hi Monica, this report has nothing to do with our school as it happened at another school. Kindly remove this review as I believe this instructor worked this out with you separately.
Annual membership fees have doubled and rental time limits were imposed.
Difficulty communicating with staff and lack of professional management
Business reply on Google
Hi Brett, Did you have trouble communicating with our office or someone else? We would love to be able to address this and make sure you’re taken care of. ~ Jen
Instructor failed to perform safety briefings and had poor communication skills.
Instructor restricted student participation during introductory flight lesson
Flight cancelled due to alleged weather despite other planes taking off
The pilot instructor failed to show up for the scheduled tour.
Business reply on Google
Hi Helena, I’m very sorry about your experience. The instructor said he left you a message that the fog was too heavy to fly around the bay. We refunded your gift certificate, and are sad that this prevented you from flying. Is there anything else we can do?