AeroGuard Flight Training Center
✈️ Airlines · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The school prioritizes profit over student instruction and uses intimidation tactics.
Flight training noise pollution affects the local residential community.
Frequent instructor changes and unreliable scheduling disrupt flight training progress.
poor management, scheduling issues, and unprofessional staff behavior
lack of aircraft availability and poor management responsiveness
Business reply on Google
Hello, we are disappointed to hear that you are unhappy with your training experience at AeroGuard. We encourage students to bring concerns to their Training Managers, or you can raise your concerns to our Student Advising team for additional support. Our team aims to properly address all concerns to the best of our ability, to ensure each student’s experience is met with the support they need to succeed in training. From this review, we are unable to identify who you are and what your specific concerns are regarding your personal training history. Please reach out to [email protected] so that we can effectively understand your concerns and provide feedback on the best way to move forward. Our on-site maintenance team works around-the-clock to expertly maintain our fleet and ensure the aircraft are ready for every flight. While maintenance disruptions do occur, they are crucial to maintain our safety-first environment and ensure the fleet is safe and reliable. Thank you.
frequent flight cancellations and insufficient training resources provided
Business reply on Google
Hello, without providing student details we cannot look at your training history to comment specifically, and if you are a current student we’d recommend that you reach out to us directly at [email protected]. As you note, our program is designed to have students flying more frequently than that. While aircraft maintenance and occasional cancellations are inevitable, our maintenance team is dedicated to ensuring our fleet is in good condition and keeping as many resources available as possible for students. We would like to better understand your comment on only flying twin-engine planes, as Multi-Engine is a part of the program at the end, and no student would be flying twin-engine outside of this stage. Please contact us directly with further details so we can better assist you and resolve your situation. Thank you.
Business refuses to refund thirty thousand dollars of unused training funds
Business reply on Google
Hello, we apologize for your experience, as there were several miscommunications that occurred surrounding your training status. As your update to this review notes, your situation has been resolved after working with Admissions & Finance, and we will continue to be in contact with you directly to confirm the process moving forward until it’s completed. However, if you have any additional questions or concerns, please don’t hesitate to call Student Financing directly at 623-233-0950. Thank you.
The flight school lacks accountability and has poor academic program management.
Business reply on Google
Hello, as you stated, you did not attend AeroGuard as a student and were not able to experience our flight training programs first-hand. AeroGuard is committed to offering high-quality, career-focused training in a professional learning environment, and we take feedback from students very seriously to ensure our flight school operates as efficiently as possible. While we do experience spam reviews, AeroGuard has also implemented many changes in recent months and years for the purposes of continuous improvement. If you would like to visit one of our campuses for a tour and learn more about AeroGuard directly, we’d be happy to connect you with one of our Enrollment Advisors. Thank you!
Poor scheduling, frequent flight cancellations, outdated simulators, and unresponsive…
Business reply on Google
Hello, we reviewed our FAA-audited student records, and we have never had a student named David Clark attend AeroGuard, but if you are/were a student and didn’t feel comfortable using your real name, we would like to thank you for taking the time to share your concerns. We take these reviews and students’ feedback seriously, as they help us identify any necessary improvements we can make to ensure AeroGuard’s training environment is positive and supportive of students. We understand that the scheduling system may not work for everyone as it requires a full-time commitment and availability. AeroGuard continues to make improvements to our campuses and resources including acquiring new aircraft, updating simulators, and expanding building space to provide a quality environment for students to train and learn in. We also prioritize a safety first environment and the guidelines and requirements surrounding training reflect that. Your comments regarding management are concerning, and we would like to further understand this situation as we are committed to addressing these concerns and ensuring students feel supported and confident. We ask that our students reach out to Student Services
Poor scheduling, unprofessional management, and significant unexpected cost increases.
Business reply on Google
Hello, thank you for taking the time to provide this review, as we value your comments on the instruction you received during your time with us. We are disappointed to hear that your experience with our program was not what you expected, however, you are correct that our program may not be for everyone - we aim to ensure our students understand that AeroGuard’s training program is a full-time commitment and requires their dedication to focusing on becoming a professional pilot. We understand if you needed a program that better aligned with your personal situation outside AeroGuard such as scheduling being finalized more than the evening prior. Additionally, if students struggle in the program and require additional flight time, these costs can exceed the original quote, but we remain transparent about additional costs and communicate options to the student. AeroGuard aims to set a higher standard for our instruction and professionalism, and as such we take your feedback seriously. If you would like to discuss your concerns in more detail, please email [email protected]. Thank you.
Poor management, unsafe training practices, and unreliable scheduling at flight school.
Business reply on Google
Hi Zach. As you note, you elected to not train with AeroGuard and did not experience our safety culture, scheduling, or the remainder of our training and curriculum firsthand, so we don’t know where these opinions may be coming from. AeroGuard prioritizes the safety of our students above all other factors. This is done through our Safety Management System, including Solo requirements and limitations which are carefully structured to protect our students and fleet. Our CFIs are taught to make safe decisions for themselves and their students, students have strict requirements they must meet before being endorsed for Solos, and our Safety Management System is designed to track and proactively stop operations if risk is perceived – as it has successfully done so. Scheduling, specifically within our ASU Program, has undergone several changes and iterations based on student feedback to develop a system that works for full-time college students, as our students have otherwise been full-time focused on training to become commercial airline pilots. We do want to ensure that students feel supported in their training and prepared for their careers, and if you’d like to share additional feedba
Staff refused exam entry due to misunderstanding of immigration identification…
Business reply on Google
Hi Carmen, thank you for your feedback. Our testing center operates independently from our flight training programs, however, your feedback is invaluable and we will be discussing this matter internally as we continuously aim to improve every aspect of our services. We are sorry to hear that you had a negative encounter with one of our employees at the testing center, and we apologize for any inconvenience or frustration this incident may have caused. We strive to reflect excellence and professionalism not just within our flight training programs but across all facets of AeroGuard, and it’s disheartening that we fell short of our usual standards in this instance. Thank you again for sharing your concerns with us, and we hope to improve this aspect of our testing center immediately.
Staff member was unhelpful and dismissive regarding enrollment questions.
Business reply on Google
Hi Priscilla, thank you for sharing your experience with us and we apologize for any discomfort you may have felt during this interaction with our advisor. We believe in creating a welcoming and supportive environment for all our students, and your feedback is essential to ensuring that we maintain that environment. We regret to hear that you had this encounter, and are committed to ensuring that this does not happen again. Please know that we appreciate your interest in our school and your determination to pursue flight training, and we’d like to better serve you in the future if given the opportunity. Please feel free reach out to us directly if you have any questions or additional concerns, and how you would like to move forward. Again, we apologize for this interaction and we hope to improve your experience with us. Thank you.
Poor flight instruction quality and excessive scheduling delays for students.
Staff fails to schedule flight training sessions correctly.
Business reply on Google
Hi Thu, we appreciate you sharing your concerns with us. However, our system does not recognize this name in our records. We apologize for any scheduling and communication issues you may have experienced, and we encourage you to work with your Instructor and Training Manager to resolve any conflict in these areas. At AeroGuard, we value offering students the support and services they need to succeed during training, including efficient communication and reliable scheduling - please reach out to [email protected] so we can look into your account and resolve any issues. Thank you
Flight training schedule is inconsistent and significantly longer than promised.
Staff provided inaccurate information regarding program availability and enrollment…
Business reply on Google
Hi Jonathan, AeroGuard's primary focus is as an accelerated flight training center and all of our programs are designed around a comprehensive curriculum that prepares students for airline careers. Our PAYG options are not intended for casual education purposes, but as an alternative financial path for some students to reach their aviation career goals. We apologize if you felt like the language on that page was misleading – we will work to improve the verbiage so that it is more clear.
High loan payments for flight training with minimal progress.
Business reply on Google
Thank you for taking the time to share your experience. We take this feedback seriously, as we are always seeking to continuously improve. Our records show you may have elected to withdraw from the program just before your Commercial License checkride, however we truly hope that the training and ratings you received at AeroGuard was to your benefit if you decided to further pursue a pilot career
unrealistic training timeline and excessive hourly fees
Business reply on Google
Hi Christine, we’re very sorry to hear this review, and would like to discuss more if you could contact us at 800-322-1526. We unfortunately do not have records of a Christine recently leaving the program so cannot speak to any other specifics in this review. At AeroGuard we want all of our students to be successful and provide the tools to do so, however we cannot guarantee success for everyone of our students who need to be self-motivated in their studying and training.
School failed to process student loan refund and has poor communication
Business reply on Google
Thank you for the review, and we appreciate your honesty, which will only help for us to continually improve and better serve our students. We’re sorry this process took so much longer than expected and we understand your frustration, unfortunately due to COVID we have had some disruptions to our operations, especially with our administrative support. We wish you all the best in your training going forward.