AFC Urgent Care Bronx Webster Ave
🩺 Health & Wellness · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient waited thirty minutes without communication despite being the only person.
Business reply on Google
Sorry about this. We had just called people in and all the rooms were full Sometimes we are busy in the back and hard to see from the lobby. We do have people at the front desk to ask if you are in a hurry. Thank you for letting us know.
The facility is unsanitary and the medical staff lacks professional knowledge.
Business reply on Google
We clean the rooms between EVERY visit. We spray Lysol and wipe down all surfaces with alcohol based wipes. We will check in to this to make sure that we do not miss anything.
Staff were tardy, unprofessional, and refused entry to patients.
Business reply on Google
We are not allowed to see people without a provider. This might be upsetting but there is no need to disrespect the staff. We see many people every day and take care of them.
Staff performed the incorrect medical test required for employment.
Business reply on Google
We can't do every test. I am sorry that this was not explained clearly. We will improve our communication on this.
Appointment cancelled due to staff member taking a break
Business reply on Google
Are you sure it was this location? We don't have any male providers during the week and we close at 5 on the weekends. They never work more than 2 days in a row either. Just trying to figure this out.
The doctor failed to examine or consult with the patient.
Business reply on Google
We are looking in to this. We did send your prescriptions so hopefully you picked those up. Thank you.
Staff discussed private patient information and acted unprofessionally.
Business reply on Google
They were not discussing patient private information. Sometimes there is a wait. I am happy that we saw you yesterday and today and provided you with the X ray that you needed. Have a nice day.
Staff member provided incorrect billing information and was confrontational.
Business reply on Google
Sorry that this was unclear. The MA is correct. In New York state we are considered emergency care and not Primary care. Someone can pay to get Primary care services as the insurance plans will not pay for any of these services. We can help with one or two issues that are urgent, but we cannot run a full physical or any usual Primary care services unless paid by the patient. That is how our medical system works unfortunately. I will speak to the MA about how the conversation went. It is difficult to explain to people sometimes.
Provider inappropriately demands patient phones to write fake positive reviews.
Business reply on Google
We will look into this Jessica, but in the last 18 reviews she is mentioned once and another provider is mentioned as well. We clean the rooms in between every visit but we will make sure we are more thorough. We appreciate your comments. Happy Holidays!
The medical provider was rude and rushed the patient.
Business reply on Google
I'm very sorry to hear this Nashely. I will look into this situation and make sure that we do not rush people. It is a hard balance sometimes as we do want to get people seen quickly, but spend enough time with everyone as needed as well. We always look to improve so thank you for letting us know. Happy Holidays!
Unsanitary examination room with blood and unprofessional staff behavior.
Business reply on Google
It was nice speaking with you. I am glad that you did receive the care you needed. Sorry about the wait.
Long wait times and failure to provide a medical diagnosis
Business reply on Google
Very sorry about this. We will look into this and make sure that this type of behavior does not happen again.
Excessive wait times, unprofessional staff, and unresolved billing for unrendered…
Business reply on Google
It was nice speaking with you. As you decided to leave, we will not charge the copay. We can get busy even with a few patients as some have advanced issues that we have to deal with. We will do some more training for front desk staff.
unprofessional staff and disorganized billing and medical procedures
Business reply on Google
We tried to explain to you the situation several times. We also explained that we are not charging you for the 2nd visit. The health care system is complex and can be frustrating. Have a nice day.
Long wait time and incorrect service availability information provided online.
Business reply on Google
Sorry about that. You do have to register completely which can take some time if you have not done it before. We do provide physicals which are not covered by insurance. Many times the form asks for vaccine or other history so if you do not bring that then we cannot fill in the form fully which is a problem for our providers.
Staff refused to update medical documentation for work leave
Business reply on Google
We are so glad that you came in and that we could help! All of our staff is amazing, and are trained to deal with any issues that come in our door. We do have an x ray tech Monday - Friday 9-2. Thank you for letting us know and giving us an amazing review!
Long wait time despite having a scheduled appointment
Business reply on Google
OK. There sometimes is a wait.
Staff exhibited unprofessional behavior and offensive comments toward a sick child.
Business reply on Google
Very sorry about this. We were short staffed that day which contributed to the wait time. We will do some more training to make sure that all staff is always professional even when we are extremely busy.
Patients forced to wait outside in freezing weather without doctor availability.
Business reply on Google
The provider is sick today so we are closed. We are sorry for the inconvenience but it was not planned so yes the staff had to figure out if the provider is coming or we cannot open. We cannot let anyone in if there is no medical professional on site. We are open tomorrow.
Physician failed to properly examine and diagnose a sick toddler.
Business reply on Google
The staff does value this community so Marine Brown will not be back. This is unacceptable and does not reflect who we are. I will make sure that you are not billed. Please know that this type of visit will not happen again. All of our staff and providers do value this incredible community. We hear you and have taken this action to ensure the quality care that you are used to here at AFC Bronx Webster.