AFC Urgent Care Clairemont

Business reply on Google

Thank you for the feedback. We take these comments seriously. Please feel free to email us at [email protected] so we can learn more and address any specific concerns.

Business reply on Google

Thank you for taking the time to share your feedback. We take your comments seriously. Please feel free to email us at [email protected] so we can learn more and address any specific concerns.

Business reply on Google

We appreciate you sharing this feedback as we take these comments seriously. Please feel free to email us at [email protected] so we can learn more and address any specific concerns.

Business reply on Google

Thank you for bringing your concerns to our attention. We strive to provide a welcoming environment and quality care for everyone. We would appreciate the opportunity to hear more about your feedback. Please contact us at [email protected].

Business reply on Google

Thank you for sharing your experience, Juan. This is not the patient experience we strive to give. We apologize for your visit with us and hope we can resolve this. Please feel free to email us at [email protected] at your convenience. Thank you again for bringing this to our attention.

Business reply on Google

We're sorry to hear about your experience, Carl. We'd like to learn more about your visit so we can help resolve any issues directly. Please feel free to email us at [email protected]. Thank you for sharing your feedback!

Business reply on Google

Hi Ann - We're sorry to hear you had a less than stellar visit with us and that we didn't meet your expectations. Please feel free to email us at [email protected] so we can help resolve these issues directly. Thank you for bringing this to our attention!

Business reply on Google

Thank you for sharing your experience. We sincerely apologize for the delays and frustration you faced. We understand how important timely results and clear communication are, especially with out-of-pocket costs and deadlines. Your feedback is valuable, and we will share with our team.

Business reply on Google

Thank you for sharing your experience. We’re sorry for the frustration you encountered. Our goal is to provide appropriate initial evaluation and ensure patients receive the care they need, which sometimes requires referral to another facility for advanced imaging or treatment. We appreciate your feedback and we'll share it with our team.

Business reply on Google

Thank you for sharing your experience. We understand your frustration and take concerns about billing and communication seriously. We encourage you to contact us at [email protected] so your situation can be reviewed and addressed directly.

Business reply on Google

Thank you for bringing this to our attention. We take your concerns very seriously, as they do not reflect our standards of care. We would like to look into this immediately—please reach out to us at [email protected] so we can address this with you directly. Thank you again for your feedback!!

Business reply on Google

Thank you for taking the time to share your feedback. We’re sorry to hear that your wait time was longer than expected, as we understand how valuable your time is. At the same time, we want to assure you that patient experience and quality of care are our top priorities. In urgent care and emergency medicine, wait times can vary depending on the needs of the patients ahead of you, and while we always strive to get our patients in and out as quickly as possible, we cannot compromise the level of care and attention each patient deserves. We truly appreciate your understanding and thank you for trusting us with your care.

Business reply on Google

Thank you for sharing your feedback. We are very sorry to hear about your experience and that you felt uncomfortable during your visit. That is certainly not the level of care or professionalism we strive to provide. We take concerns regarding provider communication and bedside manner very seriously, as every patient deserves to feel respected, heard, and supported. Your feedback is important to us and will be shared with our leadership team for review. We appreciate you bringing this to our attention and regret that your experience did not reflect our usual standard of care. We would appreciate the chance to learn more details so we can connect you with the appropriate practice manager. Please reach out to us at [email protected] at your convenience. Thank you again for bringing this to our attention.

Business reply on Google

We’re very sorry to hear about this and appreciate you bringing it to our attention. We understand how frustrating unexpected billing can be and would like to review the situation to help resolve it promptly. Please email us directly at [email protected], and a member of our team will be happy to assist. We value your feedback and look forward to connecting with you soon.