AFC Urgent Care Granada Hills
🩺 Health & Wellness · Granada Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor provided poor care due to patient's history of addiction.
Unqualified staff provided an incorrect diagnosis for chemical exposure symptoms.
Patient received inadequate medical assessment and dismissive care from staff.
Doctor threatened patient over phone usage during wait time
Provider misdiagnosed pneumonia as a viral infection after refusing diagnostic testing.
Doctor provided inadequate medical advice and failed to identify medication.
Staff exhibited aggressive behavior toward a child and parent.
Long wait times caused child distress and hindered the medical exam.
Doctor provided dismissive care and misdiagnosed a swollen ear infection.
Business reply on Google
Thank you for sharing your experience, Marie. We appreciate your trusted care with us, and apologize for your less than stellar experience this time. As you know, we strive to give our patients the best care, and we're sorry to see this not happen on this visit. We'd like to learn more about your experience, so please feel free to email us at [email protected] so we can resolve this directly. We appreciate your feedback and know we are here whenever you need us!
Customer charged multiple copays for the same medical issue.
Business reply on Google
Thank you for sharing your experience. We’re glad you received the care and medication you needed, and we appreciate your feedback regarding staff communication. Thank you again for sharing!
Staff lacked knowledge and provided inadequate care for an infant.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding care for your infant. We take concerns like yours seriously and will review your comments with our team. We strive to provide compassionate, high-quality care to every patient. We would welcome the chance to speak with you directly to better understand and address your concerns. Please contact us at [email protected], and we will work to resolve this promptly.
Nurse practitioner displayed rude and condescending behavior during the visit.
Business reply on Google
Thank you for sharing your feedback. We’re glad to hear the front desk experience was positive, but we’re very sorry your interaction with the Nurse Practitioner did not meet your expectations. We take concerns like yours seriously and will review this internally to help improve patient experience. We appreciate you bringing this to our attention. Please feel free to reach us at [email protected] and we will work to resolve this with you as soon as possible.
long wait time and unprofessional doctor behavior
Business reply on Google
Hi Arne - We're sorry to hear you had an experience that didn't meet your expectations. In urgent care and emergency medicine, wait times can very depending on the needs of the patients ahead of you, and while we always strive to get our patients in and out as quickly as possible, we cannot compromise the level of care and attention each patient deserves. We're happy to hear they were able to take you in at the exact time of your appointment. If there's more comments you'd like to share about your experience, please feel free to reach out to us at [email protected]. Thanks for sharing your feedback!
The doctor provided a rushed, inattentive examination and poor medical care.
Business reply on Google
Thank you for this feedback, Laura. We're sorry to read this! We know how frustrating it can be when your visit isn't up to your expectations. Patient experience is very important to us, and your comments will be shared with our leadership team so we can address this. We would appreciate the chance to learn more details so we can connect you with the appropriate practice manager. Please reach out to u sat [email protected] at your convenience. Thank you again for bringing this to our attention and we hope you feel better.
The doctor provided a rushed and dismissive medical examination.
Business reply on Google
Thank you for sharing your feedback. We are very sorry to hear about your experience and that you felt your concerns were not properly addressed. This is not the level of care or professionalism we strive to provide. We take patient feedback seriously and will review your comments with our team to ensure every patient receives attentive, thorough care. While we understand your frustration, we hope you will consider reaching out directly to our management team at [email protected] so we can better understand what happened and address any remaining concerns. Your trust and well-being are very important to us.
Staff member provided dismissive care and failed to conduct requested testing.
Business reply on Google
Thank you for sharing your experience. We appreciate hearing from our patients and value all feedback. Our providers make medical decisions based on clinical evaluation, and we understand that clear communication and bedside manner are important to patients. We’d like the opportunity to discuss your experience further to better understand your concerns. Please reach out to us at [email protected] so our team can follow up directly.
The doctor provided dismissive care and refused to examine the patient.
Business reply on Google
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your visit. We’re glad to hear our medical assistant provided kind and thorough care, and we’ll make sure to share your comments with our team. If you’d like to provide any additional details, please email at [email protected].
The clinic did not provide the requested steroid treatment for a stye.
Doctor provided rushed consultation and ignored patient concerns.
Doctor misdiagnosed earwax blockage and refused to perform ear flushing procedure.