AFC Urgent Care Howard Beach
🩺 Health & Wellness · Howard Beach
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Receptionist failed to communicate effectively during multiple phone inquiries.
Business reply on Google
We are very sorry to hear about your negative experience. Can you please let us know when you have called . Let me look into this. Please provide me little detail. I will get back to you immediately. Again we apologize for the inconvenience.
Staff discussed private patient health information in public areas.
Business reply on Google
We are very sorry about your experience. This is very serious concern to us. We are having a meeting tonight and will address your concern with the staff and will take disciplinary actions. Hope you are feeling better. Again we apologize. Thanks.
Staff member wore recording glasses during a medical examination.
Business reply on Google
Johanna. Hope you are feeling better. My name is Vivek. We apologize for the inconvenience. I promise you that you were not recorded at all. We will also take disciplinary actions to avoid that confusion. There is big misunderstanding. I can clear your doubt. Can you please call me at 917 309 5662. I can explain to you. Hope to hear from you.
Patient was forgotten in exam room and experienced inappropriate staff conduct.
Business reply on Google
We are very sorry for your negative experience. We will work on improvisation. Thanks for your feedback. 🙏
Staff performed unsanitary medical procedures and exhibited unprofessional behavior.
Business reply on Google
We are very sorry for your negative experience. We will work on improvement and take disciplinary actions. Thanks for your feedback
Staff violated patient privacy by loudly announcing medical reasons.
Business reply on Google
We are very sorry about your negative experience. We will definitely work on improving. Again we apologize.
Unprofessional physician behavior and poor front desk communication.
Business reply on Google
We are very for your negative experience. We apologize . We will re- train our staff and will also take disciplinary actions. Please accept our apologies . Thanks 🙏
Provider was dismissive and failed to address patient health concerns
Business reply on Google
We are very sorry for negative experience. We have a meeting tonight for improvisation. We will definitely discuss your concerns. Again we apologize . Hope you are feeling better, if not please come back re-evaluation. We also have female providers. Thanks.
Medical staff failed to properly diagnose or treat persistent injury pain.
Business reply on Google
Kaneesha -I’m truly sorry to hear that your recent experience at AFC Urgent Care did not meet your expectations. As the owner, I want to personally thank you for your feedback—it’s incredibly important to us and helps us improve. Please know that your concerns are being taken seriously. We have a staff meeting scheduled today specifically to address areas of improvement, and your experience will be part of that discussion. If you’re still not feeling well, we would be more than happy to re-evaluate your condition. We will gladly waive any co-pays for your return visit. Your health and satisfaction are our top priorities. In the meantime, if there’s anything else we can do to help, please don’t hesitate to reach out directly. You’re welcome to text me at any time. I truly hope to see you again under better circumstances—and we’ll do everything we can to ensure your next visit reflects the quality of care we strive for. Thank you again, and please accept my sincere apologies.
Medical tool broke inside patient ear during an ear flush procedure.
Business reply on Google
We are very sorry for the inconvenience. Hope you are doing better. We are having a meeting tonight with the staff and will take disciplinary actions. Again we apologize. Please let us know if we can do anything at this moment to make it better. You can text me directly at 631-355-8329
Long wait times and failure to provide lab results.
Business reply on Google
We apologize for your negative experience. We are meeting tomorrow evening. We will definitely look into this. Let us know if we can do anything in the meantime. Copays must be same in throughout the urgent cares. You can check with your insurance company. Hope to see you at your next urgent care visit. Thanks
Staff were inattentive, incompetent, and performed unauthorized medical testing.
Business reply on Google
This is AFC Urgent Care. Not Excel Urgent Care. Can you please remove this review. We will highly appreciate you.
Delayed prescription submission caused a wait for necessary medication.
Business reply on Google
We apologize for the inconvenience. We have sent the medications same day. There is no reason for us to hold your medications. We have sent again after your call too. Again I apologize. Please call us if we can do anything else.
Excessive wait time for medical provider despite having an appointment.
Business reply on Google
Hi Sheila- Thanks for the feedback. Sorry to hear about your negative experience. Usually we have two providers. Due to emergency, one of the provider could not make it. We have scheduled a meeting this evening for improvising the wait time. Let us know in the meantime If we can do anything for you Mom. I apologize again. I assure you we will provide best and quality care. You can reach out to me directly at 631-355-8329
Doctor provided inaccurate diagnosis and unprofessional conduct regarding patient care.
inefficient check-in process and lack of safety protocols in waiting area
Provider failed to diagnose and referred patient to emergency room
Business reply on Google
We are really sorry for your negative experience. We will look into this . We will retrain our provider if required. We will be always in your service. Thank you
staff failed to provide medication and follow up on test results
Business reply on Google
Sorry for the negative experience. We apologize for this. Just spoke with you. Very glad to hear that your son is doing fine. There will be no co-pays for future visit. We are usually very prompt. Sorry again. We will make sure this this does not happen again. We are always here for you.
disorganized staff and excessive wait times during a medical visit
Inaccurate test results and refusal to perform follow-up testing.