AFC Urgent Care Kingwood
🩺 Health & Wellness · Kingwood
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff provided a poor customer experience.
The medical staff did not take the patient's illness seriously.
incorrect insurance billing and unauthorized automatic payment attempts
Receptionist was unprofessional and caused a significant delay in patient care.
Clinic charged full fee despite failing to provide medical assistance.
Unprofessional staff and lack of communication regarding wait times
Business reply on Google
Thank you for your feedback. We're sorry to hear about your visit. We take your concerns seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email us at [email protected] with your contact information and the date of your visit.
unprofessional and rude staff caused excessive wait times for patient
Business reply on Google
Thank you for sharing your feedback, Emily. We are very sorry to hear about your experience. We take your concerns seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email us at [email protected] with your contact information and the date of your visit.
medical staff failed to clean or dress the patient's wound
Business reply on Google
Hi, Angie. We appreciate you providing feedback about your experience. We apologize that you were not completely satisfied with your visit and we have forwarded your comments to our Medical Leadership team for their review.
Unsanitary restroom conditions and poor staff customer service.
Business reply on Google
Thank you for sharing your feedback, Kyra. We’re sorry to hear that your experience did not meet your expectations, and we take your concerns very seriously. Your feedback has been forwarded to our Medical Leadership team for their review.
clinic failed to perform requested flu and covid diagnostic tests
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we take your concerns very seriously. Your feedback has been forwarded to our Medical Leadership team for their review.
Inaccurate medical equipment failed to detect a fever.
Unsanitary conditions and incompetent staff during a medical procedure.
Front desk staff was rude and struggled to process VA insurance.
Staff was unprofessional and the doctor provided insufficient time and care.
Long wait times due to technical system failures.
staff are rude and the clinic overcharged for the deductible
Patient was denied prescription medication for an infection.
Front desk staff was rude and unprofessional during patient check-in.