AFC Urgent Care Mira Mesa
🩺 Health & Wellness · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
incorrect billing practices and poor customer support response
Business reply on Google
Thank you for taking the time to share this feedback. We take these concerns seriously. Please feel free to email us at [email protected] so we can learn more and address any specific concerns.
Staff refused requested medical treatment and directed patient to emergency room.
Business reply on Google
Thank you for sharing this feedback - we take these concerns seriously. Please feel free to email us at [email protected] so we can learn more and address any specific concerns.
Doctor refused treatment and redirected patient after a long wait.
Staff was rude and provided no assistance after a long wait.
Clinic failed to resolve recurring incorrect lab billing issues for months.
Receptionist failed to check patient in and nurse recorded incorrect information.
Business reply on Google
Thank you for sharing your experience. We're happy to see you had a positive experience with our doctors but sorry to hear about your experience with our front desk. Our staff works hard to give patients the best care, and we're sorry to hear about this. We'll be sure to share this with our team. Thank you again for the feedback.
excessive wait times and inefficient patient intake process
Business reply on Google
Hi Sam, thank you for taking the time to share your feedback. We’re sorry to hear that your wait time was longer than expected, as we understand how valuable your time is. At the same time, we want to assure you that patient experience and quality of care are our top priorities. In urgent care and emergency medicine, wait times can vary depending on the needs of the patients ahead of you, and while we always strive to get our patients in and out as quickly as possible, we cannot compromise the level of care and attention each patient deserves. We truly appreciate your understanding.
Facility refused service after payment and failed to provide immediate refund
Business reply on Google
Hi Melanie, we're sorry to hear about your experience. We'll be sharing this with our team, but please feel free to email us at [email protected] so we can directly help resolve.
Doctor rushed appointment and failed to send prescription via email.
Clinic failed to complete and provide required immigration medical paperwork.
Two hour wait for appointment resulting in no diagnosis provided.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the long wait and that your visit did not meet your expectations. We understand how frustrating it is to wait past your scheduled appointment and leave without clear answers. In urgent care and emergency medicine, wait times can vary depending on the needs of the patients ahead of you, and while we always strive to get our patients in and out as quickly as possible, we cannot compromise the level of care and attention each patient deserves. We truly appreciate your understanding and thank you for trusting us with your care. Patient care is very important to us. We would appreciate the chance to learn more details so we can connect you with the appropriate practice manager. Please reach out to us at [email protected] at your convenience. Thank you again for bringing this to our attention.
Doctor initially refused to perform an X-ray for potential rib fractures.
Business reply on Google
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Providing clear communication and patient-centered care is very important to us, and we regret that your visit did not meet those expectations. We would like the opportunity to review this further and address your feedback directly. Please contact us at [email protected] so we can follow up with you. Thank you again for your feedback.
The nurse failed to send the prescribed medication to the pharmacy.
Staff provided inconsistent information and doctor expressed indifference to patient pain.
Business reply on Google
We’re very sorry to hear about your experience and understand your frustration. We take feedback like this seriously and would appreciate the opportunity to review the situation in more detail. If you’re open to sharing additional information, please contact us directly at [email protected] so we can address your concerns and ensure our processes are clear for future patients.
facility refuses to provide electronic access to patient medical images
Business reply on Google
Thank you for sharing your experience. We understand how important timely access to medical records and imaging is, and we’re sorry for any frustration this caused. At this location, images are provided via CD or paper copy in accordance with current policies, and we recognize this may feel limiting. We appreciate your feedback and will share it with our team. Thank you again for sharing your feedback.
facility failed to provide paid service and refused immediate refund
Business reply on Google
Thank you for sharing your experience. We understand how frustrating it must have been to come in expecting a specific test and then learn it couldn’t be performed. While we strive to provide accurate information, there are instances where test availability can vary by location. We’d like the opportunity to review this situation and assist you with any outstanding concerns. Please reach out to us at [email protected] so we can work with you directly. We appreciate your feedback as it helps us improve our services
Front desk staff failed to process appointment and insurance information
Business reply on Google
Thank you for sharing your feedback. We take experiences like this very seriously and appreciate you bringing it to our attention. Front desk staff play a crucial role in patient care, and we continually work to ensure proper training and attentiveness. We would like the opportunity to learn more about your visit and address your concerns. Please contact us at [email protected] so we can follow up with you directly.
Long wait time before being informed of insurance coverage issues.
Business reply on Google
Thank you for sharing your experience. We understand how stressful an urgent situation can be. At urgent care facilities, insurance verification and patient intake processes can sometimes affect wait times, even when care is needed quickly. We appreciate your feedback and wishing him a speedy recovery.
Facility lacked X-ray equipment and provided long wait times
Business reply on Google
Thank you for sharing your experience. We understand that waiting and not having immediate access to certain services can be frustrating. At urgent care, our ability to perform specific imaging can be limited, and we always strive to provide safe guidance on next steps when additional evaluation is needed. We appreciate your feedback and hope you're feeling better!
Staff failed to properly remove sutures and ignored patient pain.
Business reply on Google
We regret to read about your experience and appreciate you bringing this to our attention. We understand how important it is to feel confident and comfortable during your care, and our team has since reconnected with you to help resolve the matter. Thank you for allowing us the opportunity to provide additional support. If you need anything else or have further concerns, please don’t hesitate to reach out to us directly.