AFC Urgent Care Mission Valley
🩺 Health & Wellness · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Automatic billing enrollment and poor communication regarding patient care needs.
Business reply on Google
We appreciate your feedback - thank you for sharing! We take these comments seriously.
Provider displayed dismissive and unprofessional attitude toward patient
Doctor yelled at patient and refused to provide further medical treatment
long wait times and failure to provide ordered medical services
clinic failed to provide scheduled X-ray services due to poor communication
excessive wait time despite having a scheduled appointment
Doctor failed to examine patient's painful and swollen legs
Doctor provided brief consultation and patient was left waiting unattended.
excessive wait time and lack of communication regarding appointment status
facility lacked xray technician despite appointment for imaging services
Long wait time and high cost for minimal medical service.
Long wait time and doctor failed to address medical concerns
Business reply on Google
Thank you for sharing this. We're sorry to hear your visit didn't meet your expectation and that wait times was longer than preferred. In urgent care and emergency medicine, wait times can vary depending on the needs of the patients ahead of you, and while we always strive to get our patients in and out as quickly as possible, we cannot compromise the level of care and attention each patient deserves. We appreciate your patience and thank you again for sharing your feedback!
Patient waited over ninety minutes to be seen by a provider.
Business reply on Google
Hi Joseph - thank you for sharing your feedback. We're happy to hear you had a positive experience with our staff. Patient care is very important to us. We're sorry to hear about the wait. We know how valuable your time is, especially with your young daughter. In urgent care and emergency medicine, wait times can vary depending on the needs of the patients ahead of you, and while we always strive to get our patients in and out as quickly as possible, we cannot compromise the level of care and attention each patient deserves. We truly appreciate your understanding and thank you for trusting us with your care.
Urgent care staff ignored a painful abscess infection.
Business reply on Google
Hi Leiyah - thank you for your feedback. We're sorry to see you choose another place for care, but glad you're feeling better. Patient care is our top priority, so we take your feedback seriously. Please feel free to reach out to us at [email protected] so we can resolve everything directly. Thank you again for sharing with us.
Staff member was dismissive and refused requested medical treatment.
Business reply on Google
We're sorry to hear about this! Patient experience is very important to us, and your comments will be shared with our leadership team so we can address this. We would appreciate the chance to learn more details so we can connect you with the appropriate practice manager. Please reach out to us at [email protected] at your convenience. Thank you again for bringing this to our attention.
Facility accepted payment despite lacking equipment to perform required x-ray services.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about the frustration you’re experiencing regarding your billing. We understand how important clear and accurate billing information is. We would like to review this matter further and provide clarification. At your convenience, please contact us via email to [email protected] and [email protected] and reference your visit date so we can assist you promptly. Our goal is to ensure transparency and resolution, and we appreciate the opportunity to look into this and help.
Medical staff provided inaccurate reports and demonstrated poor clinical knowledge.
Business reply on Google
Hi Brian - we're sorry to hear that the experience didn't meet your expectations. We'd like to learn more about this visit so we can understand more of what happened. Please feel free to email us at [email protected] so we can resolve this directly with you. Thank you again for your feedback!
failed to provide medical test results and prescribed pain medication
Clinic failed to verify insurance coverage prior to scheduled appointment.
Business reply on Google
Thank you for sharing your feedback. We understand how frustrating it must have been to arrive prepared and find out your insurance wasn’t accepted. We apologize for the inconvenience and appreciate you bringing this to our attention. Your comments will be shared with our team.
Nurse practitioner was rude and dismissive of patient pain
Business reply on Google
Thank you for taking the time to share your feedback. We’re very sorry to hear that this visit did not meet the standard of care and professionalism you’ve experienced with us in the past. We take concerns about communication and patient experience very seriously, and this is not the experience we strive to provide. Your comments have been shared with our leadership team so they can be reviewed appropriately. We truly value your long-standing trust in our clinic and appreciate you bringing this to our attention. If there's anymore feedback you'd like to share with us directly, please feel free to email us at [email protected]. Thank you again for sharing your experience!