AFC Urgent Care Monroe Rd.
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic accepted payment despite being unable to treat the patient's condition.
Business reply on Google
We would very much like to investigate your concern however; we cannot find your information inside our database. The goal of our AFC Urgent Care is to make your experience positive in every way. I would very much like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Doctor failed to examine the patient during a paid visit.
Business reply on Google
Thank you Lizkatie for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
The medical treatment provided failed to resolve the patient's health issue.
Business reply on Google
We would very much like to investigate your concern however; we cannot find your information inside our database. The goal of our AFC Urgent Care is to make your experience positive in every way. I would very much like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Patient received ineffective medical treatment for a chest cold
Business reply on Google
Thank you James for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Dealership advertisement misrepresents financing requirements for vehicle purchases.
The exam rooms and restrooms were found to be unsanitary.
Business reply on Google
Thank you Shantell for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Unexpected additional charges and delayed drug test results
Business reply on Google
Thank you Tiffany for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Patient required to perform own medical swabbing without proper sanitary supplies.
Business reply on Google
Thank you Karen for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
The facility lacks basic hygiene supplies like hand towels.
Business reply on Google
Thank you Malcolm for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
The doctor failed to examine the child's throat and ears.
Business reply on Google
Thank you Carolina for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
The clinic refuses to accept out-of-state Blue Cross Blue Shield insurance.
Business reply on Google
Thank you Jill for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Inaccurate discharge information and failure to properly treat a fracture.
Business reply on Google
Thank you Nicole for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Receptionist provided poor service to patient and child
Business reply on Google
Thank you Queen for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Staff intentionally overcharged patient for services covered by insurance.
Business reply on Google
Thank you Jessica for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
excessive wait times and high cost for a flu test
Business reply on Google
Thank you Mindy for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Excessive wait times and uncomfortable facility conditions during medical visit.
Business reply on Google
Thank you Adam for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Incorrect billing practices and failure to properly diagnose a medical condition.
Business reply on Google
Thank you Taylor for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Unexpected balance sent to collections without proper notification or billing explanation.
Business reply on Google
Thank you Mary for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Appointment cancelled without notice causing travel disruption
Business reply on Google
Thank you Cory for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Staff was impatient and the visit cost was excessively high.
Business reply on Google
Thank you Keaton for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO