AFC Urgent Care North Austin
🩺 Health & Wellness · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member displayed unprofessional behavior during a medical emergency.
Clinic charged for an examination they could not perform and refused refund.
The doctor was unprofessional, rude, and dismissive during the visit.
Long wait time and unprofessional staff provided no diagnosis or treatment.
Provider failed to examine throat resulting in an incorrect medical diagnosis
Patients with appointments experienced long wait times compared to walk-ins.
Long wait times despite having a scheduled appointment.
Excessive wait times for medical consultation at the urgent care facility.
Doctor was dismissive and reluctant to provide necessary medical treatment.
Patient experienced a long wait time for a scheduled ECG appointment.
The provider was unprofessional and dismissive during the medical consultation.
Excessive wait times and inaccurate turnaround estimates for lab results.
Receptionist displayed rude attitude regarding a prescription pickup request.
Incorrect diagnosis and inappropriate antibiotic prescription for an infant
Business reply on Google
We sincerely apologize for the inconvenience you faced, Sabrina.We take matters like this very seriously and will work hard to improve our services based on your feedback. Your concerns will be addressed with our team to ensure we provide better service in the future. Thank you for bringing this to our attention.
Provider was unprofessional, sick without a mask, and provided inadequate medical advice.
Business reply on Google
We sincerely apologize for your negative experience, Crystal. We understand the frustration you faced regarding your mom's treatment, and we appreciate your feedback as it helps us improve. Your concerns will be addressed with our team to ensure we provide better service in the future. Thank you for bringing this to our attention. We are happy to hear that you had great experience with our front desk staff. They are very kind and helpful.
Doctor misdiagnosed stress fracture and provided empty medical imaging files
Business reply on Google
We are extremely sorry to hear about your experience, Jenna. We're also disappointed to learn that you felt unheard and improperly attended. Our primary goal is to ensure our patients' safety and health, and evidently, we disappointed on that occasion. The incident you've described is certainly not aligned with our typical standard of service and we deeply apologize for any distress caused. Your feedback provides us with the opportunity to address these issues directly and to improve our service to ensure situations like these do not occur again in the future.
Inaccurate diagnosis led to emergency room visit for patient
Business reply on Google
We're deeply sorry to hear about your experience, Saige. We take matters like this very seriously and will work hard to improve our services based on your feedback. We will address this issue with our team to ensure it does not happen again. Thank you for bringing it to our attention.
Provider failed to diagnose child's serious medical condition correctly
Business reply on Google
Hi Justin Terzic, Apologies for the late response and we appreciate you bringing this to our attention like couple of other patients. We wanted to inform you that the provider in question is no longer associated with the clinic since Aug 9th. We sincerely hope that you give us another chance and get to meet our wonderful new provider.
Long wait times and unprofessional staff behavior during medical visit.
Doctor failed to examine patient and dismissed medical concerns.
Business reply on Google
Hi Gaby, Thank you for sharing your feedback. We apologize for falling short in your experience with our provider. Please know that patient satisfaction is our top priority and we are upset this has not been your experience. Rest assured we are considering your suggestion. We hope you give us another opportunity to turn your experience around.