AFC Urgent Care Roosevelt Mall

Business reply on Google

Thank you for your review. We apologize for your experience visiting our center. We would be very interested in learning more about it. Would you please reach out to the center to speak directly to the manager?

Business reply on Google

Thank you for your feedback. Your description of your experience is counter to what the overwhelming majority of our patients share about their care with our team, and it does not reflect the standards we uphold as an organization. Please contact the center administrator at your convenience. We’d welcome the chance to discuss this with you further.

Business reply on Google

Good Morning, Thank you for taking the time to share your feedback about your visit on February 26, 2026. We understand how discouraging it can feel when symptoms do not improve after starting a prescribed treatment, especially after paying out of pocket for care. Our providers aim to make the most of each visit by carefully evaluating symptoms and initiating an appropriate treatment plan. In some cases, however, medications may need to be adjusted based on how a patient responds. For this reason, patients are able to return within 7 days for a follow-up visit if symptoms are not improving. This allows the provider to reassess the condition and make any necessary adjustments to the treatment plan. For self-pay patients, this follow-up visit is offered at a discounted rate within that 7-day window to help ensure continued access to care without the full initial consultation cost. We encourage any patient whose symptoms persist or worsen to return within that timeframe so we can continue supporting their care. Your feedback is valued, and we remain committed to strengthening the quality of our diagnosis, communication, and overall patient experience. We hope that you are feeling bett

Business reply on Google

Hi Terena, Thank you for taking the time to share your experience. We take feedback like this seriously, especially when it relates to the patient experience. We understand that blood draws can already create anxiety, and our responsibility is to help patients feel calm and supported throughout the process. It’s clear from your review that your experience did not feel that way, and that perspective matters. The medical assistant working this day is typically recognized for connecting well with patients and helping them feel comfortable during their visits. While that has been the consistent experience for many, we also understand that each interaction is unique, and how communication is received can differ from person to person. Throughout our centers, our intent is always to reassure never to heighten anxiety but we recognize that impact is what ultimately matters. Your feedback will be reviewed with our team to ensure that we are displaying supportive communication and patient-centered care at all times. If you are open to it, we would welcome the opportunity to speak with you directly to better understand your experience. Please feel free to contact the clinic and ask to speak w