AFC Urgent Care SW Charlotte
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient left after waiting twenty minutes for the doctor.
Business reply on Google
Thank you for taking the time to leave this valued feedback on AFC Urgent Care SW Charlotte.
Staff provided inadequate care and were condescending to patients.
Business reply on Google
Thank you Kaylee for contacting us with your concerns, we would very much like to investigate your concern however; we cannot find your information inside our database. The goal of our AFC Urgent Care is to make your experience positive in every way. I would very much like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Incorrect medical advice caused the patient's skin condition to worsen.
Business reply on Google
Thank you for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
The patient was incorrectly charged for a zero dollar copay visit.
Business reply on Google
Thank you for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Patient was charged for an appointment that was too early.
Business reply on Google
Thank you for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
excessive wait times and unclear billing information provided by staff
Business reply on Google
Thank you Danielle for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Provider was dismissive, ordered unnecessary tests, and failed to send prescriptions.
Business reply on Google
Thank you Jasmine for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Staff provided incorrect insurance information and unprofessional medical communication.
Business reply on Google
Thank you Nadia for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Urgent care failed to provide pain medication for a broken bone.
Business reply on Google
Thank you Lisa for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Staff exhibited unprofessional behavior and made discriminatory remarks about a nurse.
Business reply on Google
Thank you Elizabeth for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Staff failed to offer appropriate medical treatment for an allergic reaction.
Business reply on Google
KS- we would very much like to investigate your concern however; we cannot find your information inside our database. The goal of our AFC Urgent Care is to make your experience positive in every way. I would very much like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Inadequate antibiotic prescription led to emergency room readmission.
Business reply on Google
Thank you Carolyn for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
clinic refused to provide adequate pain management for dental abscess
Business reply on Google
Thank you Kelsey for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Physician delayed prescribing necessary medication for a patient with sickle cell disease.
Business reply on Google
Thank you Janay for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Excessive charges for medical testing despite having insurance coverage.
Business reply on Google
Thank you Sam for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Patient received incorrect medical advice and was overcharged for the visit.
Business reply on Google
Thank you Greg for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
Staff refused care despite insurance coverage and demanded cash payment.
Business reply on Google
Thank you Nailah, for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
The clinic failed to file an insurance claim after collecting payment.
Business reply on Google
Thank you Steve for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
clinic billed for services despite promising not to after misdiagnosis
Business reply on Google
Thank you Divya for contacting us with your concerns. The goal of our AFC Urgent Care is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO
The check-in process is excessively long and redundant.
Business reply on Google
Thank you for contacting us with your concerns. The goal of our AFC Physicians and Health Care Team is to make your experience positive in every way. I am sorry that your experience wasn't positive, and I'd like the opportunity to speak with you so that I can address the situation personally. My direct line is (423)476-5990 Ext 102. Thank you, Larry Kugler CEO