AFC Urgent Care Washington Heights
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient received only over-the-counter medication recommendations for their symptoms.
Long wait times and apathetic staff at urgent care clinic.
The clinic failed to provide the patient with their test results.
hidden fees charged for doctor's notes without prior notification
The clinic charges additional fees for completing work restriction forms.
Incorrect medical diagnosis led to unnecessary antibiotic prescription for a child.
Medical provider misdiagnosed condition and failed to perform requested diagnostic testing
Medical misdiagnosis of a knee injury requiring urgent surgery
Inaccurate appointment requirements and delayed processing of immigration physical…
Patient charged for visit despite clinic lacking necessary medical equipment.
Doctor failed to arrive for scheduled appointment after long wait
Business reply on Google
We apologize for this. The provider scheduled is not one of our regulars, works a few shifts a year, and made a scheduling error. They arrived shortly after 9am. This is not the norm or our expectation of how we run our business, we see all patients who walk through our doors during hours posted. We hope that we can have a chance to make this up to you and serve you in the future. Please reach out to [email protected] if we can be of further assistance.
staff rushed medical procedures and performed tests incorrectly to close early
Provider failed to address medication side effects and ineffective treatment
Repeated administrative errors caused multiple unnecessary follow-up visits for medical…
Business reply on Google
We apologize about your experience. Typically most visits can be handled in one visit if all the paperwork and records are in order. We have been having issues with Quest laboratories and are working to correct those issues for the required bloodwork. These are government forms and we want to ensure they are perfect for you to not have any further issues. Our software should catch these check boxes for mistakes unless some information was not available at the time of visit. We apologize for the delays and hope you have no further issues. If we can be of any further assistance, please reach out to [email protected].
unexpected laboratory charges despite clinic assurances of inclusive pricing
Front desk staff was rude and unprofessional during patient check-in.
insufficient diagnostic testing and concerns regarding facility cleanliness and staff…
Business reply on Google
We apologize you were not happy with your visit. All of our providers, doctors, NPs, and PAs are board certified and licensed with spotless records. Unfortunately this happens all too often with viral infections, there is no magic pill. Antibiotics will not cure a viral infection. Some medications can help alleviate symptoms, but viral infections have to take their course. We are a walk in facility but do try to honor appointments on time, but some cases may get us behind temporarily. Again, we apologize we didn’t meet your expectations. If you need further assistance please reach out to our manager Kyle at [email protected].
Incorrect diagnosis and refusal to waive follow-up copay
Business reply on Google
We apologize that you feel you were misdiagnosed and did not receive the level of care you were accustomed to. Symptoms often change or evolve with bacterial and viral infections over a few days, so our providers would be correct in asking for a re-evaluation. Often viral things have to take their course as there is widespread overprescribing of antibiotics as they become less effective. Unfortunately our policy always has been to charge the copay after 3 days since things can change so much, you should have received a follow up call to check on you though, which we will address with staff. Insurance companies require us to charge the co-pays/co-insurance everytime contractually, but we want to make sure you are on a path to getting better, so we have our 3 day policy. We have had the same ownership and management since 2013 when we opened in the Heights. If you have further questions, please reach out to Kyle at [email protected].
The examination room was unhygienic and the doctor provided no diagnosis.
Rude receptionist and long wait time despite having an appointment.