AHMAD PACK N SHIP 1

Business reply on Google

Good day and sorry to here that. Unfortunately we don't accept any packages without any agreement. If anyone use our adress to received a package hold for pickup then must have to have an agreement for that and pay the fee upfront. that's the minimun requirement. Since you don't have any agreement with us there is no option to received a packages at our location and you should be undurstand it. next time if you use someone address you should contact with the store to make sure what is the requirment and the privacy then you can use the address with an agreement. at this point your packages was refused to accept and returned back to sender. I hope this explaination will be help you undurstand better and remove your negative feedback since you don't have any agreement with us to hold any packages behalf of you. Thanks and have a lovely day

Business reply on Google

Sorry to hear from you. All International USPS shipment our store don’t follow up after in transit. The reason it’s belong with United States Postal Service and the destination country Post Office. Your case is you take your own responsibility to use USPS International shipping service because of you wanted to save money using USPS shipping service. Note: As we mentioned after US pass there is no longer belong with the USPS anymore. It’s become the destination post office responsibility since you used USPS. If you paid for DHL or FedEx then they do have own office and customer service at the destination country for the delivery or communication with the recipient or you but you didn’t choice there service because of the price. US Postal service is not like a DHL or FedEx, which mean you choose a cheaper option with USPS and you need to communicate directly with USPS Customer service or Mexican postal service and it’s your own responsibility to communicate with them directly because of the service you choose. And the pkg not in our store. Remember: after pkg goes in transit it’s become the carrier responsibility since it’s not FedEx or DHL we not allowed to assist with USPS . So not

Business reply on Google

Hello Mrs/Mr or other; Unfortunately we don't offer any taxing service or taxing agent from our company. We're packing and shipping store not for taxing agent. Please removed your negative languge from our shipping service. we're not sure why you're doing this to our business even you doesn't have any name of your. Please remove your language

Business reply on Google

Hello Mr. Joseph. It's seems like you undurstood wrongway. We don't charge any pre-paid drop for UPS, FedEx or DHL. We charge a small fees $2.00 only for USPS Pre-paid packages which is with United Stated Postal Service. You're totally correct that if you drop off at Post Office then you don't have to pay them because the Post Office get paid from USA Governoment. Since we're a private company we charge a handling fee $2.00 for only USPS pre-paid packages not for UPS, FedEx or DHL and whatever we collect for that top of this we pay tax to US Governoment as well. I hope this explaination will be help you undurstand better and consider your feedback. Thank you and have a nice day

Business reply on Google

Mr. Giuseppe; Sorry to hear that from you. The price was Pre-paid shipping lebel print $3.00+tax $0.27. USPS Prepaid drops off handling fee $1.50. which is total $4.50+TAx. which is in total of $4.77 that's price listed on the price list. there is no option to charge you $6.00 at all. As the worker mentioned that's the price. If you agreed then pay if not you do at local Post Office. So there in no way to provide myou bad service or comunication with you. I hope this explaination will be help you undurstand better. So you shoud remove your nagative review immidaitely and don't take it personally with a worker. if you don't like to here it's up to you. Remember store have the price list for the product of service and you or any customer not allow to change the price. If you're poor and don't have enough money to pay then ask for help and we do have donation option to help you as a donation. We here to help. Please just remove the bad review and stop by for your help and we will be help you a donation for it for you. Thank you

Business reply on Google

Good morning Ms. Amber; We never ever offer or accept any QR code to our location as we mentioned to you. there is no reason to write a bad feedback which is not related to our company since we not offer QR code service. You need to understand that our company offered service for multi currier shipping service. As we said if you want to use any QR code you must have to go specific location. We do respect our customers. I hope you understand better now and removed your bad feedback from our site since your think was wrong. Thank you and have a nice day

Business reply on Google

Sorry to here that your content get damages. We provided me our price $379.99 with $2,000.00 Insurance but you where get cheapest price with you eBay $165.00. we don't force our client to use our service. It's lot of different between eBay and our shipping price. If you high quality shipping service you have to pay accurate shipping and insurance fees can be our store or can be any shipping store. So your case you save money with eBay you need to contact with eBay. Thank you for your understanding. I am sorry

Business reply on Google

Hi Jillian, I am sorry to here that from you. You where feedback Yesterday and we was closed. I am not sure what pricing you're referencing for your feedback. Thanks

Business reply on Google

Hello, Thanks for your feedback and concerning regarding $1.00 handling fee. We don't charge any fee for FedEx prepaid, We only charge for USPS prepaid packages drops off $1.00 for our handling fee. smart post have many different, some of them go trough USPS and some of them go with directly FedEx. If anything go directly with FedEx we don't charge any handling fee. I hope this will be make you understand and Consider your a positive review for on Google. Thank you and hopping to see you again

Business reply on Google

Hi Arnoldys, Thanks for your feedback with positive regarding our staff/worker. we here to help and make money for our company. If you compare with local Post Office not going to help you comparing with a private company, because Post Office worker wages comes from USA Government. Regarding your International shipment if you go Post office you never get service how we process here at our location. If you always think you like local post office service please stay with them and don't look any private shipping store. Thank you very much

Business reply on Google

Hello, After reviewing our store CAMERA, we don't see you coming to our store. If you come to our store on March 17th the camera will record you. Note: Our company never charges for FedEx prepaid packages if they are ready to go. We only charge if customers need to provide bubble wrap and/or additional packaging. When you say that we are not recommended for a location, but you do not visit us in this location and we have not yet served you. Did someone pay you to give a bad review of our business? Since we never serve you and you never visit our location, you should delete the bad review. Thank you very much!

Business reply on Google

You come here to dropped of a pre-paid package for DHL (Not for shipping or create a shipping lebel.) I was explained to you front of other customers that all international shipping required by the Federal law 3 copies of commercial invoice and actual shipping label with 2nd copy of the shipping label for driver but you don't have them at all. Than you where requested to create one for you FREE. we are a profitable business and here to make money. We not here to provide you free shipping service for you. You totally wrong and you undurstand wrong way. If any customers have all paperwork for dhl driver and for the customs and ready to go we don't charge anything. Since you don't have all paperwork for customs and dhl that's why we not able to help you. But at the same time we explained to you what dhl/customs required. If you go to US Federal regulations for shipping to internationally I believed you able to see the privacy from US government. There is no option to anyone try or get extra money from our store. You should removed you bad feedback from Google. Thank you for your understanding

Business reply on Google

Hello Mr. Jonathan, We're sorry to here that from you. Every store in NYC have limitation for the Over Size Packages. Most store don't accept. We explained to you that this is a OVER SIZE PACKAGE which is over 66". This is not a large packages it is Over Size Packages. that's why you get charge the handling fee. for example: If you pay online with any shipping company they will charge you the over size handling FEE. before we process your shipment we explained to you that there have a handling fee for the over size packages and ware agreed with that. for example: If you pay online any shipping company (such as FedEx or UPS) they will charge you the handling fee amount of $29.50 for the over size packages. We charge you only $10.00 which is a discount price. The FedEx charge us for the OVER SIZE Packages too and they don't consider for it. If anything wrong from our service from store let us know and we try to fix it and do our best to provide you best service. Remember: Over Size handling comes from FedEx. Thank you Please come back and I will personally provide you a discount from our store for a store courtesy to make you happy. I am hopping you will reconsider your review. Thank