Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Customer experienced an excessive wait time for phone support.
Flight cancelled with poor communication and inadequate rebooking support.
Frequent flight cancellations and poor customer service
Flight cancellations, lack of rebooking, and unrefunded seat upgrade fees.
Flight attendant was rude and caused a boarding delay
airline failed to credit loyalty miles after repeated customer service requests
website fails to issue confirmation numbers and customer service is rude
Air Canada refused to release mileage points to a partner account.
Missed connecting flight and poor customer service response
Customer paid for extra legroom seat that was not provided.
Frequent flight delays and issues with carry-on and baggage handling.
Flight cancelled without notice and poor rebooking assistance for passengers.
The airline frequently loses passenger luggage.
Flight delay caused missed connection and poor staff communication
Flight leg canceled without alternative arrangements provided.
airline lost passenger luggage and provides poor customer support
Staff coerced customer into purchasing unnecessary travel insurance.
lack of staff available to assist with flight check-in
Airline failed to deliver luggage containing essential medication for two days.
Inadequate seating, poor food, dirty bathrooms, and long shuttle wait times.