Air India

customer unable to reach human support via telephone

The airline provided poor customer service.

Eight hour flight delay with no compensation or staff assistance provided.

long wait times and malfunctioning kiosks caused near flight miss

Airline refused refund and canceled return flight after emergency cancellation.

Air India failed to deliver through-checked baggage and refused responsibility.

Passenger denied boarding despite valid documentation and incorrectly marked as no-show

Flight cancellation without notice and poor customer service support

Missed connection and lost luggage with poor customer service recovery

Airline staff repeatedly denied boarding due to arbitrary check-in requirements.

Airline staff incorrectly denied boarding due to visa documentation misunderstanding

Staff damaged luggage and refused to accept responsibility for the incident.

The flight had broken seats and poor quality food.

Flight delays, broken amenities, and lack of basic onboard supplies.

Cramped seating, poor food, outdated entertainment, and rude flight attendants.

Broken business class seats and non-functional entertainment system

Broken seats, non-functional amenities, and poor in-flight service.

Airline failed to provide documentation required for travel insurance claim

Broken seats, lack of amenities, and poor food quality on flight.

Airline failed to assist disabled passenger and charged unwarranted fees.