Akins Auto Repair
🚗 Auto & Repair · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The repair shop refused to service a hybrid vehicle.
Business reply on Google
At Akins Auto Repair, we pride ourselves on honest, high-quality work for gas vehicles. We do not service hybrid vehicles. We received an automated inquiry regarding hybrid services from an unknown number, and less than two minutes after clarifying our services, this one-star review was posted. This account has no record of being a customer at our shop. We have flagged this fraudulent, AI-generated review for removal with Google Support.
The shop refused service for a vehicle they claim to support.
Business reply on Google
Hello, Jon Sorry about the confusion. ( This is why we write it on our website. Call for more detail.) We cannot list all the vehicle we do not work on. We cover 80% of the market. (For example, we do not offer service for saab Isuzu. Or diesel. All depends on year and the model. ) Thank you for understanding. Have a beautiful day.
Overcharged for oil change and improperly installed the filter cover.
Business reply on Google
I’d like to clarify a few important details so there’s no misunderstanding. Your vehicle requires a specific oil type based on its year and model. While many cars use regular 5W‑20 and start at $85 for a full‑synthetic oil change, your model requires a different specification, which is why the total was $95. This price was explained clearly before any work was done, and you approved it. We never perform work without upfront transparency. Regarding the claim that the oil filter cap was left loose: if a cap were not tightened properly, you would have experienced heavy oil leakage, smoke, and a strong burning smell within minutes of driving home. The engine bay would have been covered in oil. This is not something that would go unnoticed for a full year. We are a family‑owned shop with one of the highest ratings in the Bay Area because we take pride in honest pricing and quality workmanship. We do not cut corners, and we do not scam anyone.
The business failed to respond to a service inquiry.
Business refused to provide itemized written estimates for requested repairs.
Business reply on Google
Thank you for reaching out. I want to clarify a few points to avoid any misunderstanding. First, there was no charge for the diagnostic service I provided. I did not attempt to sell you anything, and there was no pressure at any point. As I explained, our shop does not work with customer‑supplied parts due to liability and insurance restrictions. If damage occurs when using outside parts, our insurance will not cover it, which is why we cannot take that risk. I also prepared your estimate and sent it directly to your phone. The pricing and codes were clearly listed. My goal was simply to help you understand what was wrong with your vehicle, and I provided that information at no cost. During the inspection, I showed you the condition of your brake pads, including the remaining percentage and the components that were worn or damaged. I always aim to be transparent so customers know exactly what is going on with their vehicle. You requested a work invoice, but the repair had already been declined, and the authorization was submitted electronically in the same manner as the estimate. I hope this explanation clears up any confusion. If you have further questions, I’m happy to help.
The owner was rude and unprofessional toward the customer.
Business reply on Google
She called and left a message but didn’t wait for a response—she showed up immediately without an appointment to discuss her air conditioning issue. She had already spent $1,500 at other shops without any resolution. She expected me to drop everything and spend 20 to 30 minutes listening to her explain how A/C systems work and what other places had tried. I respectfully told her that I’m confident in my expertise—I’m among the best at what I do. We are a repair shop, not a consulting service. If you'd like assistance, please schedule an appointment and bring in your vehicle. Tell us what you're experiencing, and we’ll take a look. If we can’t identify or fix the problem, there’s no charge. We stand behind our work 100%. She’s already spent $1,500 elsewhere with no results—we expect the same courtesy and respect in return. We’re extremely busy. If I were to spend 25 minutes with every walk-in customer, I wouldn’t be able to fix cars or answer phone calls. Please understand where we're coming from. Good luck with your A/C repairs. As clearly stated on our website, we are a high-demand shop—walk-ins are not accepted. We encourage customers to leave a message and wait for a callback. I
The owner was rude and ignored the customer during an appointment.
Business reply on Google
Lol more than 400 phone calls I speak with a hundred fifty people a day in my shop( why you are taking personal) I am simply just busy( no hard feelings) I respect all my customers. But you need to understand I am simply busy it's nothing to do with you I am trying to get the job done for everyone else. Best regards Akins Auto Repair
The quality of service at the auto repair shop has declined.
Business reply on Google
I'm sorry about your experience I have no idea what kind of car or what kind of job did we do? I am not really sure you are on a customer or not( I would really appreciate if you can provide some more information( I would be very glad to help you out) two weeks ago we moved from our old location be open new shop( please give me a call or you can email me at the info@ akinsAuto repair.com( our business it was closed couple weeks ago) and some other company move in our location I wonder are you mixing our company with them? Thank you again best regards
Business requires appointments and lacks overnight vehicle drop-off options.
Business reply on Google
Thank you for your feedback it's very clear in our website with red( we are extremely busy walk-in is not available please call for appointments also it's under service page and main page thank you again for your feedback We will like to work with everybody but unfortunately we are extremely busy sometimes not available thank you again best regards.
Mechanic caused new vehicle issues and overcharged for unnecessary repairs.
Business reply on Google
Pari, Your directions to us were very clear. You asked us to fill your transmission with oil as you had already completed your REPAIR AT HOME. It's easy to post a picture in a misleading way but let's talk facts. That picture you posted details WHY YOU CAME TO THE SHOP. You had performed your own oil cooler replacement at home[unsuccessfully] and asked us ONLY to fill your transmission fluid since you didnt have the proper tool to do it.. You arrived at our shop without an appointment and lied about speaking with someone here. which is fine. Despite all this we were still accomodating to you. You stood 5 feet from your car as my technition added the transmission fluid. And when he was finished adding i asked if you wanted me to check your transmission lines or anything else, you told me you had already secured the lines before arriving here and didnt want us to do anything else.[you had left them loose at home] You specifically instructed me to not do ANYTHING but add transmission fluid and you insisted on watching while I did it. We have video and voice recordings proving that you are a liar. I don't owe you any sort of apology, if anything you should apologize to me for threateni
Business is closed despite hours listed online and on phone.
Business reply on Google
I'm sorry about the confusion but we are open on Saturday for some reason your phone did not go through if you would have stopped by you would have see we are open 8:30 a.m. through 5 p.m. Thank you again .
Vehicle electronics malfunctioned following routine oil change service.
Business reply on Google
Oil change will not affect SOS light, you can check with your local dealership We are one hundred percent sure it's nothing to do with our company thank you for your feedback
The auto repair shop provides unprofessional service and risks vehicle damage.
Business reply on Google
He is not our customer we never work on his car( bogus information) if you have an approved please put your invoice so everybody can see
Long wait time and poor staff attitude during vehicle inspection.
Business reply on Google
Brake and lamp inspection it's written on our website very clearly 1 hour 15 minutes we doing a full vehicle inspection.( for salvage vehicle) required by the state( we are the only company in the area we do not charge if customer fails from the inspection) there are few more companies providing this service and they are asking min. 2 hours. you need to understand one more thing that it is not only brakes and lights inspection. It includes your suspension, windshield, mirrors, way the car runs. unfortunately most customers want to do everything in 5 minutes. of course we get frustrated, nothing we can do it's state law. we do not want to loose our license. that's why we don't charge if you fail so we're not trying to get you upset. You need to wait and we need to make sure your car is safe to drive on the road. Don't matter what time you come to my shop. Inspection takes time. Total of 1:15 mins.