Al-Mustafa Market & Bakery
๐ Retail & Products ยท Columbus
Absolutely not. Iโd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Products lacked price labels resulting in higher than expected costs.
Customer suffered food poisoning from spoiled chicken purchased at the market.
Foreign object in bread caused a broken tooth.
Unprofessional behavior from the new bakery staff member.
Business reply on Google
Thank you for your honest review ๐
Staff provided incorrect product and refused a refund request.
Customer sold moldy cheese and staff dismissed safety concerns.
Store sells expired food, lacks price labels, and has unfriendly staff.
The store charges an extra fee for credit card transactions.
Business reply on Google
We have a sign at the front door & by the cashier clearly stating the 2% card charges. Other Arabic stores nearby mark their merchandise way higher than us. Itโs completely up to you to do the math and spend your money accordingly. Thank you ๐
The business consistently adds unauthorized charges to customer receipts.
Business reply on Google
We use a scanner for processing purchased items. There is no way you will be charged for an item that didnโt go through the scanner!! As for the credit fee, we post signs clearly stating a 2% processing charge for using credit / debit cards. Sorry, but your claims are invalid.
items lack price tags, undisclosed credit card surcharges, and expired products.
Business reply on Google
Youโre complaining about a store policy thatโs clearly posted at the front door & by a the cash register. Similar stores in the area donโt charge 2% credit card fee while their prices are double in comparison to our prices. All that being said, youโre welcome to shop from our store or take your money somewhere else. Thank you ๐
Store charges credit card processing fees on all purchase amounts.
Business reply on Google
In case you havenโt noticed, we actually have a sign at the front door & by the cashier that reads the following: ุฒุจูููุง ุงููุฑูู ุ ุงูุฏูุน ููุฏูุง ูููุฑ ุนูููู ูฃุูฅูชุ ูููุฉ ุงุณุชุฎุฏุงู ุงูุจุทุงูุฉ ุงูุงุฆุชู ุงููุฉ(Credit / Debit). ุดุงูุฑูู ุชุนุงูููู . Kindly note, โWeโre a cash preferred store, 3.5% surcharges applies when using Credit/ Debit card Thank you for understanding ๐
The store sold expired food products to the customer.
Business reply on Google
Weโre sorry for your unfortunate experience . Kindly, bring back the product in question with the receipt to get a refund, product expiration dates are constantly inspected by our staff to avoid situations like this. We can assure you that this was not intentional. As far as the 3% surcharge, we have a sign clearly indicates that prices reflect cash payment. Please remember that we have an ongoing promotion of a free charbroiled chicken ($12.99 value) when you spend $150 at our store which is way more than what youโd pay in card surcharge. And yes, you will be saving even more if you pay cash. Have a wonderful day ๐
Store sells expired food and has poor sanitary conditions.
Business reply on Google
I think youโre mistaken us with a different business. Our store is cleaned twice a day, shelves are always organized. Judging by your name, your opinion seams to be hate driven. Have a wonderful day ๐
Store sells expired products and has a history of health violations.
Business reply on Google
A court case has been filed against Columbus publicly health for violating due process towards our business and itโs still pending. Please donโt jump to conclusions before knowing the facts. Have a wonderful day ๐
The purchased ground meat was spoiled and contained mold.
Store sells expired chicken and other expired food products.
Business reply on Google
Please make sure you donโt leave chicken or meat product in your car for extended periods of time during summer months, We go above and beyond to provide an excellent service to our consumers. Thank you and have a wonderful day ๐
Store sells expired food and has poor cleanliness and staff service.
Business reply on Google
Thank you for stopping by, have a wonderful day ๐
Store prices do not match the shelf tags.
Business reply on Google
I actually remember you from yesterday, I tried to explain to you that this is the standard procedure with all major supermarkets (Walmart, Kroger etc) when an item is mis-priced. I did honor the price for the first item and then charged you the actual price for the remaining 3 but you just decided not to mention that! It is unfortunate that you decided to jump to Google and give us such negative review especially that I explained it to you. Thank you and have a wonderful day.
Unsanitary conditions, expired products, and dishonest pricing practices.
Business reply on Google
Our employees keep a great hygiene and wash their hands constantly when serving costumers, we have a large inventory and usually take expired items off the shelves beforehand or when a customer brings it to our attention. You can stop by any time to collect the $1.00 discrepancy you think you were overcharged (ask for Ali). Have a great day ๐
Expired and cold food sold at high prices with poor service.
Business reply on Google
Have a nice day ๐