Al-Sham Restaurant
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and disrespectful staff behavior
Business reply on Google
Hi Eduardo, we are so sorry for the long wait and the disrespectful treatment you experienced, that is definitely not how we do things here. We'd really love the chance to look into this and make it right, so please reach out to us directly at [email protected] so we can address this with our team.
Staff failed to provide adequate service and timely food delivery.
Business reply on Google
I’m so sorry to hear you had a bad time. Please share what happened with us at [email protected] so we can promise better experience onwards.
Staff were rude and ignored customers at the counter
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The restaurant served old, spoiled meat that smelled bad.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
High prices, long wait, poor food quality, and unsanitary kitchen practices.
Business reply on Google
I’m so sorry to hear about your experience, that’s definitely not the standard we aim for, and I truly appreciate you taking the time to share your feedback. Kindly provide a detailed feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for giving us the opportunity to clear this up! I’d be happy to personally address your concerns and hopefully give you the experience we’re known for.
slow service, unprofessional staff, and messy food packaging
Business reply on Google
I’m so sorry to hear about your experience, that’s definitely not the standard we aim for, and I truly appreciate you taking the time to share your feedback. Kindly provide a detailed feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for giving us the opportunity to clear this up! I’d be happy to personally address your concerns and hopefully give you the experience we’re known for.
The food served was cold, poorly prepared, and lacked essential ingredients.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The shawarma served was poor quality and contained undesirable meat.
Business reply on Google
I’m so sorry to hear about your experience, that’s definitely not the standard we aim for, and I truly appreciate you taking the time to share your feedback. Kindly provide a detailed feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for giving us the opportunity to clear this up! I’d be happy to personally address your concerns and hopefully give you the experience we’re known for.
Increased prices and reduced food portion sizes.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The chicken tikka masala was extremely spicy and tasted incorrect.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
Undercooked food caused food poisoning for the customers.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
Excessive delivery delay and missing items from the order
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
Staff ignored customer and provided disrespectful service during order pickup.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The shawarma and fries were served cold and stale.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The lamb shawarma quality did not meet expectations.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The chicken biryani had a terrible taste and was very greasy.
Business reply on Google
Thank you for your honest feedback. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The chicken dish had poor taste and excessive food coloring.
Business reply on Google
We apologize for the inconvenience you faced. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
Human hair found inside the falafel sandwich.
Business reply on Google
We apologize for the inconvenience you faced. Kindly provide feedback via [email protected]. Our commitment is to thoroughly address the issue to prevent future occurrences. Thank you for bringing this to our attention.
The restaurant delivered an incomplete order despite specific instructions.
The falafel is burnt and the gyro lacks sufficient meat.