Alamo City Urgent Care | Rigsby
🩺 Health & Wellness · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Doctor failed to diagnose appendicitis correctly
Urgent care failed to examine child with symptoms of infection
Doctor failed to provide treatment and referred patient to primary care.
The staff displayed a lack of professionalism.
Staff failed to provide medical information or answers after the visit.
Front desk staff displayed poor attitude and lacked empathy toward patient.
Doctor lacked understanding and refused to provide patient X-ray records.
Staff provided unprofessional care and incorrect medical referrals for a child.
Staff refused to treat patient and provided inconsistent medical justifications.
Patient left without treatment due to long wait and medical neglect
Business reply on Google
We are truly sorry to hear about your experience. Your feedback is important to us, and we apologize for the long wait times and lack of attention you received during your visit. We take patient care seriously and are reviewing this with our team. Thank you for bringing this to our attention, and we appreciate your understanding as we work to learn more about your visit.
The doctor was disrespectful and judgmental during the visit.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Respect and understanding are core values for us, and we take concerns like yours very seriously. Thank you again for bringing this to our attention.
Front desk staff displayed unprofessional and condescending behavior toward patients.
Business reply on Google
Thank you for sharing your feedback about your recent visit to our urgent care center. We’re pleased to hear that you found our facility clean and that the medical staff provided excellent care. However, we sincerely apologize for your negative experience with our employee at the front desk. This is not the level of service we aim to provide. We take your concerns seriously and will address this issue directly with this employee to ensure she understands the importance of compassionate and respectful communication with our patients. Your input is invaluable in helping us improve our service. Thank you again for bringing this matter to our attention. We hope you’ll give us another chance to provide you with the exceptional care and service you deserve.