Alamo Drafthouse Cinema Indianapolis
🎬 Entertainment · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were inattentive, disruptive, and the theater was not cleaned properly.
Business reply on Google
C Martin, Thank you for taking the time to share this with us. We’re very sorry your visit fell short. This is not the experience we want you to have at Alamo Drafthouse Indianapolis. From guest conduct to service, cleanliness, and ordering, we know those details all matter when you’re trying to enjoy a movie night. We’d appreciate the opportunity to learn more and follow up directly. Please email us at [email protected] so our team can look into your visit.
Overpriced mediocre food and mandatory gratuity despite poor service.
Business reply on Google
Shanna, Thank you for sharing your feedback. We’re sorry to hear your visit left you feeling disappointed. This is not the experience we want you to have at Alamo Drafthouse Indianapolis, and we understand that food, service, and overall value all play a big role in the moviegoing experience. We’d appreciate the opportunity to learn more and follow up directly. Please email us at [email protected] so our team can look into your visit.
Food served late and staff exhibited discriminatory behavior toward customers.
Business reply on Google
Stephanie, Thank you for bringing this to our attention. We’re very sorry to hear about both of these experiences. This is not the kind of service or hospitality we want anyone to receive at Alamo Drafthouse Indianapolis. We take feedback like this seriously and would appreciate the opportunity to learn more so our team can look into what happened. Please email us at [email protected] so we can follow up with you directly.
Staff refused entry to a customer one minute past policy cutoff.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear this interaction left that impression. Our late seating policy is in place to help preserve the moviegoing experience for all guests and prevent disruption once the film has started. That said, we always want those conversations to be handled with kindness and care. We’d appreciate the opportunity to learn more about what you witnessed and follow up directly. Please email us at [email protected] so our team can look into this further.
Food arrived late and cold during the movie
Business reply on Google
Jay, thank you for taking the time to share this with us. We’re very sorry your visit was disrupted and that the experience fell short of what you should expect from Alamo Drafthouse. We appreciate you letting us know, and while we’re glad our team was able to address part of the issue during your visit, we understand that it does not undo the impact it had on your movie experience. We’d like the opportunity to learn more and follow up directly. Please email us at [email protected] so our team can look into this further.
Slow service, rude staff, and poor quality food and drinks.
Business reply on Google
Catalina, thank you for sharing this with us. We’re very sorry to hear that your recent visits have changed the way you feel about Alamo Drafthouse. This is not the experience we want you to have, and we take feedback about service, ordering, and hospitality seriously. We know that when someone who used to love Alamo feels disappointed, we need to pay attention. We’d appreciate the opportunity to learn more and follow up directly. Please email us at [email protected]
Long wait times and unprofessional staff behavior at the cinema.
Business reply on Google
Hi Toni, thank you for leaving a rating — we’re sorry your experience with us fell short. We’d like to understand what happened so we can improve. Please feel free to reach out at [email protected] and we’ll follow up directly.
delayed drink and food service with poor communication regarding menu availability
Business reply on Google
Hi Solidluckyshot 00, thank you for taking the time to share this with us. We’re sorry your interaction with our team didn’t reflect the level of service we strive to provide — that’s not the experience we want for any guest. We’d like to learn more and address this directly. Please reach out to our team at [email protected] so we can connect you with the right person. We appreciate your feedback.
Significant price increases and reduced menu options at the cinema.
Business reply on Google
Sorry to hear this. It’s especially tough to see this from someone who used to consider us their go-to. We understand the frustration around the pricing and the changes to the menu. That’s not how we want the experience to feel, and we appreciate you taking the time to call it out. If you’re open to it, I’d really like to hear more about your recent visits and see if there’s a way to make this right. You can reach me directly at [email protected].
Poor food quality and inattentive service staff during the movie.
Business reply on Google
Sorry this visit didn’t land the way it should have. The issues you mentioned with the food and lack of service follow-up aren’t the experience we want anyone to have when they come out for a film with us. We appreciate you taking the time to share detailed feedback. It helps our team take a closer look at where things may have missed the mark. If you’re open to it, I’d like to learn more about your visit and see how we can make this right. Please feel free to reach out to me directly at [email protected].
Server spoke loudly during the movie and was unprofessional
Business reply on Google
Thank you for letting us know about this. We understand how frustrating it is when anything pulls you out of the movie, and that includes us. The whole point of our no-talking policy is to protect that experience for everyone in the room. We missed the mark on your visit and we want to make it right. Please send your visit details to [email protected] so we can follow up with you directly. – Durango
Employee harassed customer regarding child's attendance at a movie
Business reply on Google
Thank you for taking the time to write this out. You and your brother had every right to enjoy SCREAM 7 together, and we are sorry that your visit started on such an uncomfortable note. You should never feel like you have to justify your plans for a movie night with your family. We are glad the situation was resolved and that you were able to stay and watch the film. Your previous experiences here are much closer to what we want every visit to feel like. If you would like to discuss this further, please reach out to us at [email protected] with your visit details. We hope to see you and your brother back soon. – Durango
Management is dismissive when customers raise concerns about their experience.
Poor food quality, slow service, and rude staff interaction.
Business reply on Google
Hello! We're so sorry to hear about your recent experience. We genuinely appreciate your feedback and will work on making improvements based on your suggestions. Your visit matters to us, and we hope you'll give us another chance in the future.
Slow service, cold food, and high prices at the cinema.
Business reply on Google
Hi Kevin, we're sorry to hear about your experience during your visit. We appreciate your feedback and will definitely work on improving our service standards. We hope you'll give us another chance to provide you with a better experience in the future.
Food and drinks were delivered extremely late and food was cold.
Business reply on Google
Thanks for bringing your experience to our attention, Katelynn. It sounds like we missed the mark, and I truly apologize for that. We want every visit to be enjoyable from start to finish, and we appreciate your feedback to help us improve. We'd love to make it right if you decide to give us another try.
significant delays in food and drink service during the movie
Business reply on Google
Thank you for letting us know about your visit, Ashley. This isn’t the kind of experience we want any guest to have, and I’m really sorry we missed the mark. We take hospitality seriously. You should be able to settle into your seat, enjoy the preshow, and trust that the rest is handled. We’d love the chance to make this right and learn more. If you’re open to it, please reach out to us at [email protected], so we can follow up directly. Thanks again for the feedback. It truly helps us be better. -Susan
The quality of the food served has significantly declined.
Business reply on Google
Oof — that’s not the kind of plot twist we ever want to deliver. Mish, we’re really sorry your meal didn’t live up to expectations. Our kitchen’s goal is simple: food that’s as awesome as the movie you came to see, and it sounds like we missed the mark this time. Thanks for being honest with us — feedback like this helps us fix what’s off-script. If you’ll drop us a note at [email protected], we’d love a chance to make things right and win back your sequel visit.
Security guard intimidated customer with vehicle high beams
Business reply on Google
Hello J G! Thank you for taking the time to share your experience. We’re truly sorry that your visit to check us out felt uncomfortable. That’s not the kind of first impression we ever want to make nor the spotlight we want to put you in. We’ll be reviewing this incident with our team to make sure that’s the case moving forward. If you’d be able to share a few more details about when this happened, please reach out to us directly at [email protected]. We’d love the chance to welcome you properly inside the theater, where we think you’ll find things feel a lot more like fun. Hope we get the chance to turn that first impression around. -Susan
Staff failed to enforce the no-talking policy during the movie.
Business reply on Google
Thanks for taking the time to leave such a thoughtful review, Jaena. We really appreciate both the praise and the accountability. First, you're absolutely right: our zero-tolerance policy for disruptions isn’t just a quirky pre-show bit—it’s a foundational part of what makes Alamo… Alamo. We’re following up with our team about this topic. It sounds like you did exactly what we ask of guests—flagged the issue mid-film—and we didn’t follow through in a way that upheld our standard. That’s on us, and we’re taking it seriously. On a brighter note, thank you for the kind words about the service, food, and your overall experience. Our team works hard to create an awesome night at the movies, and we’re glad that shone through despite the frustration. We hope you’ll give us another chance to prove we can deliver on the full Alamo promise—quiet, quality, and a damn good dessert.