Alamo Drafthouse Cinema Lakeline
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
New ordering system is difficult to use and unreliable
Business reply on Google
Hi Jackie, Thank you for taking the time to share your feedback. We're sorry to hear the new ordering experience has been frustrating and that it impacted your visit. We'd appreciate the opportunity to learn more about your experience and discuss your concerns. Please reach out to our theater management team at [email protected], and they'll be happy to follow up with you. Cheers! 🍿
Inconvenient mobile ordering process and high food prices.
Business reply on Google
Hi Corie, Thank you for taking the time to share your feedback. We're sorry to hear your recent visit didn't live up to the experience you've come to expect after so many years with Alamo Drafthouse. We appreciate your comments about the ordering experience, payment options, and menu changes. We'd like the opportunity to learn more about your visit. Please reach out directly to our Lakeline management team at [email protected]. They'd be happy to discuss your experience with you. Cheers! 🍿
Poor service, disruptive patrons, and overpriced, low-quality food.
Business reply on Google
I'm really sorry to hear about your experience, Sandra. It’s disappointing to know that we didn't meet your expectations after giving us multiple chances. Please email us directly at [email protected] and let us know how we can do better. Your feedback regarding the service, atmosphere, and food pricing is important to us, and we'll definitely take it into consideration to improve. We hope you might reconsider in the future, but we completely understand your decision. Thank you for sharing your thoughts with us.
decline in food quality and removal of table service
Business reply on Google
Hi Taurino! I'm really sorry to hear that your experience at our theater didn't meet your expectations. We appreciate your feedback about the changes we've made, and I assure you that we're committed to improving the quality of our food and service. Please email us directly at [email protected] and let us know how we can do better. We hope to earn back your trust and provide you with a better experience in the future. Thank you for sharing your thoughts! 🍿
Poor service, inadequate seating, and low quality food offerings.
Business reply on Google
Laurel, I'm truly sorry to hear about your disappointing experience. It’s clear that we’ve fallen short of the high standards we strive for, and I appreciate you sharing your thoughts. The changes to our ordering system and service style should enhance the experience, not detract from it, and I regret that this was not the case for you. Please email us directly at [email protected] and let us know how we can do better. Your feedback on the menu and seating is invaluable, and I’ll pass it along to our team for review. We want to provide a great experience for all our guests, and it’s disappointing to hear we missed the mark. Thank you for taking the time to let us know, and I hope you might consider giving us another chance in the future.
Mandatory phone use for ordering and poor food quality.
Business reply on Google
I'm really sorry to hear about your disappointing experience, Edmond. It sounds like the changes made to the theatre have really affected the atmosphere and quality of service you used to enjoy. Please email us directly at [email protected] and let us know how we can do better. Your feedback on the use of phones during the movie and the decline in food quality is important, and I appreciate you sharing those details. We're always looking for ways to improve, and your insights will be taken into consideration. Thank you for taking the time to share your thoughts with us.
Poor service, broken facilities, and billing errors during movie screening.
Business reply on Google
I'm really sorry to hear about your recent experience, Stuart. It sounds incredibly frustrating, especially with the seating issues and the service delays. We strive to provide a great experience, and it’s clear we fell short during your visit. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the menu changes, online ordering troubles, and the conditions in the restroom are taken seriously, and we will address these concerns with our team. Thank you for sharing your insights, and we hope to improve and regain your trust in the future.
Unexpected service fees and gratuity added to the final bill.
Business reply on Google
We're really sorry to hear about your experience, Steven. We understand that changes in how we operate can be frustrating, and we appreciate your feedback on the QR ordering system and pricing. Your comments regarding the additional service fees will definitely be addressed with our team. Please email us directly at [email protected] and let us know how we can do better. We strive to provide a great experience, and it’s disappointing to know we fell short. Thank you for sharing your thoughts, and we hope to have the chance to improve your experience in the future. 🌟
The food quality has declined and is served cold.
Business reply on Google
I'm really sorry to hear about your disappointing experience at the Drafthouse, Travis. It’s truly unfortunate when a place you once loved doesn’t meet your expectations anymore. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the food quality and service is important, and I appreciate you taking the time to share it. We’re committed to improving and ensuring that our guests have a better experience in the future. Thank you for your honesty, and I hope that we can win you back someday.
unexpected service fees and high prices for food and drinks
Business reply on Google
I'm really sorry to hear about your experience, Sean. It sounds like it fell short of expectations, especially with the new ordering system and service fees. Please email us directly at [email protected] and let us know how we can do better. We aim to provide a great experience for our guests, and your feedback highlights some areas that need attention. Thank you for sharing your thoughts, and we hope to improve for your next visit. 🍔
Understaffed bar, broken ordering system, and rude staff behavior.
Business reply on Google
I'm really sorry to hear about your disappointing experience at the theater, Supriya. It’s frustrating when service doesn't meet expectations, especially with long wait times and rude interactions. We appreciate your feedback, and I assure you that we'll address these issues to improve. If you have further concerns, please reach out again. Please email us directly at [email protected] and let us know how we can do better. Thank you for sharing your thoughts.
Automated ordering system and poor food quality negatively impact the experience.
Business reply on Google
Elaine, I truly appreciate you sharing your experience with us. It's clear how much the Drafthouse meant to you over the years, and I'm sorry to hear that your recent visit fell so short of your expectations. We aim to create a welcoming atmosphere for film lovers, and it sounds like we missed the mark. Your feedback about the ordering process and food quality is invaluable, and I’ll make sure it gets to the right team. Please email us directly at [email protected] and let us know how we can do better. We want to ensure our customers feel valued and enjoy their experience here. Thank you for your insights, and I hope you'll consider giving us another chance in the future. Your voice matters, and we're committed to making improvements.
Inconvenient digital ordering system disrupts the movie viewing experience.
Business reply on Google
Thank you for sharing your experience, Lin. I'm glad to hear you enjoyed the food, but I'm really sorry to learn about the frustration with the service. It's understandable that the QR code system can feel disruptive, especially when it goes against the theater's policy of keeping phones away during the movie. Please email us directly at [email protected] and let us know how we can do better. Your feedback is valuable, and we'll certainly consider it to improve our service. We hope you might give us another chance in the future, as we’d love to provide you with a better experience. 🍿
Poor service and lack of staff oversight regarding seating and ordering.
Business reply on Google
I'm really sorry to hear about your experience, Michael. It's disappointing when a beloved spot changes in ways that don't meet expectations. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the service and ordering process is really valuable, and I hope it helps bring attention to these issues. We appreciate you sharing your thoughts and hope for a more positive experience next time! 😊
Slow food delivery and unresponsive staff despite mandatory service fees.
Business reply on Google
Hi Sandra, I'm really sorry to hear about your experience. It sounds frustrating to deal with delays and lack of service, especially when you're looking forward to enjoying your time. We definitely appreciate your feedback regarding the app ordering and the service. Your comments about the tipping structure are also noted, and we understand how important it is for customers to feel valued. Please email us directly at [email protected] and let us know how we can do better. We'll take your feedback seriously as we aim to improve our customer experience. Thanks for sharing your thoughts with us! We hope to provide a better experience for you in the future.
New QR code ordering process negatively impacts the theater experience.
Business reply on Google
Hi Ryan, I'm really sorry to hear about your experience with the new QR code process at Alamo Drafthouse. It’s disappointing when changes negatively impact what we love about a place. Please email us directly at [email protected] and let us know how we can do better. Your feedback is valuable, and I hope the team considers it moving forward. Thank you for sharing your thoughts, and I hope your next experience is much better! 🍿
forced phone usage during movies and automatic gratuity issues
Business reply on Google
I'm sorry to hear about your disappointing experience. It's concerning to see how the changes have impacted what used to be a great movie-going experience for you. Please email us directly at [email protected] and let us know how we can do better. Your feedback is valuable, and I hope the management takes it into consideration to improve the situation. Thank you for sharing your thoughts.
Mobile ordering system replaced traditional server service
Business reply on Google
I’m sorry to hear that your experience didn’t meet your expectations. It sounds like the changes to the mobile ordering system really affected your enjoyment of the movie-going experience. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback and will take it into consideration as we strive to improve. Thank you, Dominic, for sharing your thoughts.
The new mobile ordering system is difficult and disruptive to use.
Business reply on Google
I'm really sorry to hear about your experience with the new phone ordering system. It sounds frustrating, especially when trying to enjoy a movie. We appreciate your feedback and understand how important it is to have a seamless experience at the theater. Please email us directly at [email protected] and let us know how we can do better. Your concerns will be taken into consideration as we work on improving our services. Thank you for sharing your thoughts with us.
New ordering system and food quality changes have reduced customer satisfaction.
Business reply on Google
I'm sorry to hear that your recent experience didn't meet your expectations. It’s unfortunate that the changes in the service system and food offerings didn't resonate well with you. We understand how important it is to maintain the atmosphere that made Alamo Drafthouse special. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the pricing, phone usage, and food quality is valuable, and we'll be sure to take it into account as we strive to improve. Thank you, Rachel, for sharing your thoughts with us.