Alamo Drafthouse Cinema Slaughter Lane
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Dissatisfaction with QR ordering, increased prices, and additional service fees.
Business reply on Google
Hi Julian, Thank you for taking the time to share your feedback. I'm sorry to hear that your recent visit didn't meet your expectations. We understand your concerns regarding the QR ordering system, pricing, fees, menu changes, and your overall experience. We value feedback like yours, as it helps us understand where we can improve. If you're willing, we'd appreciate the opportunity to learn more about your visit. Please email the Slaughter management team directly at [email protected] with the details of your experience. They'll be happy to review your concerns and follow up with you directly. Thank you again for your feedback, and we hope you'll consider giving us another opportunity in the future.
Mandatory mobile ordering and increased prices have negatively impacted the experience.
Business reply on Google
Hi Tyler, Thank you for taking the time to share your feedback. We're sorry to hear your recent experience didn't meet your expectations. We'd appreciate the opportunity to learn more about your concerns. Please reach out directly to [email protected], and the local management team will be happy to discuss your experience with you. Thank you again for your honest feedback, and we hope to have the opportunity to earn back your trust in the future. Cheers! 🍿
QR code ordering system replaces traditional personalized table service
Business reply on Google
Leahanne, I’m truly sorry to hear about your recent experience. It’s disheartening to know that the changes we’ve made have taken away the magic you once loved. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the QR ordering system is invaluable, and I understand how it can feel intrusive. We want to ensure that every visit feels special and personal, just like the memories you cherish. Thank you for sharing your thoughts, and I hope we can regain your trust in the future. 🌟
New mobile ordering system is distracting and difficult to use.
Business reply on Google
Hi Randy, I’m really sorry to hear about your frustrating experience. It’s clear that the changes have impacted your visits, and we appreciate your feedback. We want to ensure that you have a great time at Alamo, especially since you’ve been such a loyal supporter. Please email us directly at [email protected] and let us know how we can do better. I’ll make sure your concerns are heard, and we will work on improving the ordering process. Thanks for sharing your thoughts, and we hope to make your next visit much better! We appreciate your patience as we work through this.
mandatory service charges and automatic gratuity policies are problematic
Business reply on Google
We're really sorry to hear about your experience, Brad. We understand how disappointing it can be when a favorite spot changes in a way that doesn’t meet your expectations. Please email us directly at [email protected] and let us know how we can do better. Your feedback regarding the service charge and staffing changes is important to us, and we'll make sure it gets passed along. We appreciate you taking the time to share your thoughts, and we hope to earn back your trust in the future. 💔
Automated ordering system and poor food quality
Business reply on Google
Hi Torrin! I'm really sorry to hear that your experience at Alamo didn't meet your expectations. It's disheartening to know that the quality has changed and that the service you remember has been replaced by a different ordering system. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback and will certainly take it into consideration as we strive to improve. Thank you for sharing your thoughts with us. We hope to have the chance to make it right in the future! 🍽️
Staff failed to address disruptive guests and maintain theater standards.
Business reply on Google
I'm really sorry to hear about your experience, Tyler. It sounds incredibly frustrating, and I completely understand your disappointment. We strive to provide a great atmosphere and service, and it's clear we missed the mark during your visit. Please email us directly at [email protected] and let us know how we can do better. Your feedback regarding staff behavior, cleanliness, and the new QR code system is invaluable, and we will be addressing these issues directly. Thank you for sharing your thoughts with us, and I hope we can restore your faith in us in the future.
clunky mobile ordering system and mandatory service fees
Business reply on Google
I'm sorry to hear about your experience, Chris. It sounds incredibly frustrating to deal with a system that makes ordering so complicated, especially when it comes to something as simple as a drink. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the service fee and tipping options is noted, and I completely understand how that could leave a bad impression. We appreciate you taking the time to share your thoughts, and I hope we can improve for future visits. Thank you for your input!
Poor app ordering, unpleasant service, and cold inedible food.
Business reply on Google
I'm really sorry to hear about your experience, Cliff. It’s disappointing to know that the food and service did not meet your expectations, especially since we strive to provide a great experience. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the app ordering and the quality of the food is important to us, and we'll take it into consideration as we work to improve. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future.
The quality of the food has significantly declined.
Business reply on Google
I'm really sorry to hear about your disappointing experience, Lizzy. It's frustrating when a beloved menu changes for the worse, especially with something as important as food quality. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the changes is valuable, and I hope the team takes it to heart. We appreciate you sharing your thoughts and hope to see improvements in the future! 🍕
Reduced menu quality and transition to self-service ordering system.
Business reply on Google
I’m really sorry to hear about your experience, Charlene. It’s disheartening to know that the changes have impacted what used to be your favorite movie theater. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback about the menu and service, and we’ll make sure to pass it along to the team. Your enjoyment is important to us, and we genuinely hope you’ll give us another chance in the future. Thank you for sharing your thoughts with us!
staff failed to remove disruptive late arrivals from the theater
Business reply on Google
I'm really sorry to hear about your experience, Larissa. It’s disappointing when disruptive behavior affects your movie enjoyment. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback on the late arrival policy and will take it into consideration to improve our service. Thank you for sharing, and we hope your next visit is much better!
unauthorized gratuity charges and repeated failure to fulfill food orders
Business reply on Google
I'm really sorry to hear about your experience, Alex. It’s disappointing to know that our new ordering system has caused frustration and that service hasn’t met your expectations. Please email us directly at [email protected] and let us know how we can do better. Your feedback is invaluable, and we take these issues seriously. We certainly don’t want any of our guests to feel forced into a gratuity that doesn’t reflect their experience. Thank you for sharing your thoughts, and I hope we can make improvements moving forward.
Automated ordering system and mandatory tipping policy negatively impacted customer…
Business reply on Google
Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experiences have felt disappointing and that the changes to the ordering process have impacted the atmosphere you previously enjoyed at the theater. We understand that the transition to QR ordering has been a significant change for many guests, and we truly appreciate you sharing your concerns regarding service, food and drink quality, and the overall experience. We’d really like the opportunity to learn more and have theater leadership follow up directly with you. When you have a moment, please email [email protected] so the team can connect with you directly. Thank you again for the honest feedback.
Patrons using phones and flashlights during the movie.
Business reply on Google
We’re really sorry to hear about your experience, Joel. It’s disappointing to know that our environment and service didn’t meet your expectations. Please email us directly at [email protected] and let us know how we can do better. We’re constantly working to improve, and your feedback about the QR codes and phone usage is valuable to us. We appreciate your support over the years and hope to regain your trust in the future. Thank you for sharing your thoughts with us.
Poor food quality and high prices at the cinema.
Business reply on Google
Hi Amber, I’m really sorry to hear about your recent experience at Alamo. It’s disappointing to know that your visit didn’t live up to the great times you’ve had in the past. We appreciate your feedback about the menu changes and pricing, and I understand how frustrating it can be when expectations aren’t met. Please email us directly at [email protected] and let us know how we can do better. Your insights help us improve, and we hope to make your next visit more enjoyable. Thank you for sharing your thoughts with us. Your feedback is invaluable!
Digital ordering system is buggy and features predatory automatic tipping practices.
Business reply on Google
I’m really sorry to hear about your experience, Xavier. It sounds incredibly frustrating to deal with the issues you've mentioned, especially after having such great times at Alamo before. The changes in the ordering system and tipping policy certainly seem to have made things less enjoyable. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback and hope that your concerns will be heard as we strive to improve the experience for everyone. Thank you for sharing your thoughts with us! 😊
Mandatory gratuity increases and poor mobile app ordering experience.
Business reply on Google
Hi James, Thank you for sharing your thoughts with us. We’re truly sorry to hear about your experience and understand your frustration with the recent changes. Your loyalty over the years means a lot, and it’s disappointing to know that we’ve let you down. Please email us directly at [email protected] and let us know how we can do better. We’re constantly working to improve and your feedback is invaluable to that process. We hope you’ll give us another chance in the future. Take care!
Mobile ordering system is buggy and causes service delays
Business reply on Google
Thank you for sharing your thoughts, Jade. We're really sorry to hear that the new mobile ordering system has impacted your experience negatively. We truly appreciate your loyalty and feedback, as it helps us improve. We're working on making the ordering process smoother and hope to bring back the personal touch you loved. Please email us directly at [email protected] and let us know how we can do better. Your experience matters to us, and we hope to regain your support in the future. 🌟
Mobile ordering system caused service delays and incorrect billing charges.
Business reply on Google
I'm really sorry to hear about your experience, Christopher. It sounds incredibly frustrating to deal with a confusing app and service issues, especially when you're just trying to enjoy a movie. We appreciate your feedback about the QR code ordering process and will be sure to look into these concerns to improve our services. Please email us directly at [email protected] and let us know how we can do better. Your experience is important to us, and we hope to make things better in the future. Thank you for sharing your thoughts, and we hope you'll consider giving us another chance down the line.