Alamo Drafthouse Cinema Village
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Server was rude and monitored the customer excessively.
Business reply on Google
Hi Jon, We're sorry to hear about your experience. We want every guest to feel welcomed and receive friendly service throughout their visit. We'd appreciate the opportunity to learn more about what happened. Please reach out directly to [email protected], and the Village management team will be happy to review your experience with you. Thank you for taking the time to share your feedback. Cheers! 🍿
Declining food quality and confusing ordering system at the cinema.
Business reply on Google
I'm really sorry to hear about your experience, Andrew. It’s disappointing when a place you’ve enjoyed for so long doesn't meet your expectations anymore. Please email us directly at [email protected] and let us know how we can do better. Your feedback regarding the food quality and ordering process is valuable, and I appreciate you sharing your concerns. I hope you might reconsider in the future, but I understand your frustration. Thank you for being a loyal customer for so many years.
Mobile ordering system is disruptive and menu prices are high
Business reply on Google
I'm sorry to hear that your experience at our theater has changed for the worse. We appreciate your feedback regarding the mobile ordering system and pricing. Please email us directly at [email protected] and let us know how we can do better. We're constantly working to improve our services and your comments will help us in that process. We understand the importance of transparency when it comes to menu pricing and we're looking into ways to make that better. Thank you for sharing your thoughts, and we hope to regain your trust in the future. 🍿
Mandatory phone usage required to order food during the film.
Business reply on Google
We're really sorry to hear that your experience didn't meet your expectations. It's disappointing to feel that the essence of what you loved has changed, and we appreciate your feedback about the ordering process. Please email us directly at [email protected] and let us know how we can do better. We strive to keep our venues true to their roots while adapting to new trends, but it's clear we missed the mark for you. Thank you for sharing your thoughts, and we hope to do better in the future. 🎬
Staff member was rude and unhelpful regarding the mobile ordering system.
Business reply on Google
I'm really sorry to hear about your experience, Jameson. It sounds incredibly frustrating to encounter such unhelpful service, especially when you're trying to enjoy your time. We strive to create a positive atmosphere for our guests, and it’s disappointing to know we missed the mark during your visit. Please email us directly at [email protected] and let us know how we can do better. Your feedback is invaluable, and we will address this issue with our team to ensure better service in the future. Thank you for sharing your thoughts, and we hope you'll give us another chance to make it right.
Poor food quality and disorganized service during the movie
Business reply on Google
I'm really sorry to hear about your recent experience at Alamo Drafthouse, Sawyer. It sounds like it was quite a letdown, especially given the memories you have from your visits in the past. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the menu changes and the service issues is important, and I appreciate you sharing such detailed insights. We're always striving to improve, and hearing from our guests helps us do just that. Thank you for your honesty, and I hope you might consider giving us another chance in the future.
Staff ignored customer requests and were rude regarding physical menus.
Business reply on Google
We're really sorry to hear about your experience, Sera. It’s disappointing to know that you felt ignored and encountered rudeness when you were just trying to get assistance. We appreciate your loyalty over the years, and it's unfortunate that we've let you down this time. Please email us directly at [email protected] and let us know how we can do better. Your feedback is important, and we’ll make sure to address this with our team to ensure better service in the future. Thank you for sharing your thoughts with us.
Staff fails to enforce policies against disruptive audience behavior during movies.
Business reply on Google
I'm really sorry to hear about your recent experiences, Lars. It’s disappointing when a place you once loved doesn’t meet your expectations anymore. We appreciate your feedback about the QR code system and distractions during the show. Please email us directly at [email protected] and let us know how we can do better. We're always looking for ways to improve the experience for our guests, and your comments will help us address these issues. Thanks for sharing your thoughts! 🎬
The ordering process requires using a phone and a difficult website.
Business reply on Google
We appreciate your feedback, Cache. We're sorry to hear about your experience with our ordering system. We understand that using a phone can be frustrating, especially when you just want a simple refill. Please email us directly at [email protected] and let us know how we can do better. Your comments are valuable, and we'll be sure to look into improving our service to make it more user-friendly. Thank you for sharing your thoughts! 😊
Mandatory service fees and aggressive post-movie billing practices.
Business reply on Google
Hi Conor, Thanks for sharing your feedback. We truly value your thoughts on our pricing and the service fee. We understand how unexpected charges can be frustrating, and we're always looking for ways to improve clarity and transparency for our guests. Please email us directly at [email protected] and let us know how we can do better. Your comments will be taken into consideration as we strive to enhance our service experience. We hope you'll give us another chance in the future. 🍿
staff failed to explain ordering process and ignored service buttons
Business reply on Google
I'm really sorry to hear about your experience, Desaray. It sounds frustrating to not receive the guidance you needed during your visit. Our goal is to provide excellent service, and it seems we missed the mark this time. Please email us directly at [email protected] and let us know how we can do better. Your feedback is valuable, and we'll use it to improve our training and communication with guests. Thank you for sharing your thoughts with us. We hope you'll consider giving us another chance in the future. 😊
QR code ordering process is cumbersome and intrusive
Business reply on Google
Hi Matthew, Thank you for sharing your thoughts with us. We genuinely appreciate your feedback, and I'm sorry to hear that the recent changes have impacted your experience negatively. We understand how important the unique aspects of our service are to our guests, and your concerns about the ordering process and data requirements are valid. Please email us directly at [email protected] and let us know how we can do better. We're always looking to improve, and your comments will be taken into consideration as we move forward. We hope to regain your trust and provide a better experience in the future. Take care!
Digital ordering system prevents non-smartphone users from ordering food
Business reply on Google
Hi Millie, Thanks for sharing your thoughts. I'm really sorry to hear that the recent changes to our ordering system have affected your experience so negatively. We understand how important it is to have a seamless and enjoyable visit, and it’s disappointing to hear that this has taken away from your time with us. Your feedback about the QR code system and the allowance of phone use during movies is valuable, and we'll definitely consider it as we continue to refine our services. Please email us directly at [email protected] and let us know how we can do better. We truly appreciate your loyalty and hope you'll give us another chance in the future. Take care!
Employee physically blocked and shoved customer during a dispute over seating.
Business reply on Google
I'm really sorry to hear about your experience, Joe. It’s disappointing to learn that you felt unwelcome and disrespected, especially as a loyal member. We strive to create a positive atmosphere for all our guests, and it seems we fell short this time. I appreciate you bringing this to our attention and am glad to hear the manager was able to assist you after the incident. Please email us directly at [email protected] and let us know how we can do better. Your feedback is important, and we will address this situation to ensure it doesn’t happen again. Thank you for your service, and I hope you’ll consider giving us another chance in the future.
App ordering system failure and removal of in-theater wait staff.
Business reply on Google
I'm really sorry to hear about your experience, Justin. It sounds frustrating to have your movie night disrupted by service issues, especially when you were excited to see a classic like "Ferris Bueller's Day Off." Your feedback about the app ordering system and the absence of wait staff is important, and I appreciate you sharing your thoughts. Please email us directly at [email protected] and let us know how we can do better. We always aim to provide a great experience, and it seems we fell short this time. I hope you'll give us another chance in the future. Thank you for your honest review!
Limited menu, poor food quality, and inconvenient mobile ordering system.
Business reply on Google
I’m really sorry to hear that your experience at Alamo Drafthouse didn't meet your expectations. It sounds frustrating to deal with a limited menu and the ordering process. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback, as it’s important for us to know where we can improve. Thank you for sharing your thoughts.
The theater implemented an automated QR code ordering system.
Business reply on Google
I'm really sorry to hear about your disappointing experience at Alamo Drafthouse. It's always tough to see beloved institutions change, especially when it feels like the heart of what made them special is lost. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the impact of corporate decisions on the quality of service and atmosphere is important, and it resonates with many who value that unique blend of entertainment and personal touch. Thank you, Tracie, for sharing your thoughts, and I hope that future changes might bring back some of the magic you cherished.
The new ordering system is difficult to use and lacks support.
Business reply on Google
Hi Margie! I'm really sorry to hear about your experience with the new ordering system. It’s frustrating when changes make things more difficult, especially for the staff who are trying to help. Your loyalty to Alamo Drafthouse over the years is truly valued, and it’s concerning to hear that these updates are affecting your enjoyment. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback, and I hope future changes can improve the experience for everyone.
Phone usage policy changes disrupt the movie viewing experience.
Business reply on Google
I'm sorry to hear that your recent experience at Alamo Drafthouse didn't meet your expectations. It’s disappointing when a venue changes its policies in a way that affects your enjoyment. Your feedback about the use of cell phones during movies is important, and I hope it gets taken into consideration. Please email us directly at [email protected] and let us know how we can do better. Thank you for sharing your thoughts.
Mandatory service fees and gratuity charges for minimal food delivery service.
Business reply on Google
I'm sorry to hear about your experience, Chase. It sounds like you encountered several issues that left you frustrated. We appreciate your feedback and will certainly take it into consideration as we strive to improve our service and offerings. Please email us directly at [email protected] and let us know how we can do better. Thank you for sharing your thoughts with us.