Alaska Airlines - JFK

Flight attendant refused service and acted aggressively toward a premium passenger.

lack of seating and terminal access during overnight layover

Staff denied a child access to the restroom during drink service

Cabin filled with kerosene fumes during flight departure

Flight cancellations and excessive tarmac delays caused significant travel disruption.

Airline lost luggage and failed to provide promised reimbursement for damages.

Poor customer service and unsatisfactory flight experience.

Airline staff destroyed a hardback suitcase during a forced gate check.

TSA and gate staff were rude and unhelpful to the passenger.

Dirty, non-functional restrooms and long wait times for coffee.

Airline canceled flight and failed to provide adequate rebooking or compensation.

Manager denied promised complimentary lounge access to passenger

Disorganized boarding process and lack of seating at the airport gate.

Priority Pass cards were not accepted for lounge access.

Airline staff were unfriendly and unhelpful to passengers.

Staff are unprofessional and flights are consistently delayed.

limited food availability and poor table maintenance by staff

Lounge access restrictions and rude staff experience

Airline lost passenger luggage and failed to provide customer support.

Flight cancellation, poor staff communication, and lost luggage.