Really bad. I’d tell people to avoid it.total experiences
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Most reported issues
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Experiences
denied access to first class airport lounges
upgraded seats do not include checked baggage
The lounge facilities were underwhelming compared to other locations.
Flight delayed 12 hours, then canceled; rebooking was too late.
Rude staff and flight delay due to maintenance issue.
The aircraft lacks seatback entertainment screens for passengers.
unfriendly staff and non-functional restroom facilities at the airport
Missed connection due to delay; unhelpful rebooking for group of 10
Denied entry to Alaska lounge despite valid first-class ticket.
Inadequate shuttle transportation between LAX terminals for connecting passengers
Airline baggage desk unavailable; bag broken and items missing
Rude customer service reps and delayed flights.
Long wait for international check-in due to understaffing
excessive wait times and lack of staff assistance at airport
inconsistent terminal amenities and inaccurate flight delay notifications
First class flight had dirty seats, no entertainment, and rude staff
Loud and painful alarm sound at the airport gate
Airline charged for services not rendered, requiring double payment at airport.
Flight cancelled after long delay; no staff communication or rebooking assistance.
Airline lost luggage and customer service is unresponsive.