Alaska Airlines - Philadelphia

Customer alleges airline banned them for religious expression.

poor baggage check-in organization and confusing terminal information at PHL airport

In-flight wifi canceled and lack of baggage check staff assistance.

Kiosk is difficult to locate and the service desk is unstaffed.

Staff were absent and exhibited poor attitude upon arrival.

Ticket counter was unstaffed during posted operating hours.

Understaffed counters and unfulfilled promises regarding seating arrangements.

Lack of desk staffing causes long wait times for check-in.

Inconsistent service quality on flights departing from Philadelphia.

The flight is delayed on the runway waiting for a gate.