Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Airline refused to provide a refund or credit for a cancellation.
Passenger forced to pay double for ticket at boarding gate
lack of clear signage and directions for travelers
Customer did not receive promised flight upgrade at the gate.
The airline lost the passenger's luggage on two separate occasions.
Flight delayed without adequate prior notification to the passengers
Passengers stranded on aircraft due to lack of available gate
Staff member was rude and incompetent during customer interaction.
Staff were unprofessional and dismissive regarding a damaged baggage claim.
Staff lost customer credit card and failed to provide wheelchair assistance.
requested wheelchair assistance was unavailable upon arrival at the airport
Unexpected baggage fees and late arrival charges were enforced by rude staff.
airline does not include free checked baggage
Customer service failed to answer calls or provide requested callbacks.
Flight departed early without notifying the passenger
Flight delay caused a missed connection and seats would not recline.
Flight delays and mishandled luggage caused significant travel disruption.
High fees charged for changing a flight ticket