Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Passenger was downgraded from first class to coach without compensation.
The flight was overcrowded and uncomfortable for the passenger.
Staff refused check-in due to a fifty minute cut-off policy.
Family with infant and pets removed from flight without clear explanation.
Airline cancelled non-stop flight route from SFO to Orlando
Staff member was rude and demanded credit card details read aloud.
Flight cancellations, rescheduling issues, and unprofessional staff behavior.
Flight delays and non-functional airplane bathrooms during multiple flights.
Flight delay caused a one hour wait for rebooking assistance.
Passenger was downgraded from a paid seat upgrade without adequate explanation.
Staff allegedly discriminated against passenger regarding carry-on luggage size.
Customer service dissatisfaction regarding mask and COVID-19 policy enforcement.
Staff denied boarding and forfeited tickets following a dispute over check-in.
Unorganized baggage claim process and lack of clear signage
Airline refused baggage check-in due to strict cutoff time policy.
Flight delay, overbooking, lack of storage, and rude staff.