Alfred Coffee
🍽️ Restaurants · Pacific Palisades
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to provide a full refund for a cancelled order.
Business reply on Google
Hi Jackie! This is a peculiar situation... but I see that our team was still working to rectify the situation for you on the back end. I'm happy to explain further what took place via email if you reach out to us using [email protected], otherwise your full refund should be on the way. Best, The A-Team
Poor quality beverages and rude employee behavior.
Business reply on Google
Hi Alexandra, We're sorry to hear that your visit to our Palisades location did not meet expectations! We'd love to discuss this with you further if you could please email us at [email protected]. Thank you and we look forward to hearing from you so we can continue to improve! - A-Team
The cashier was judgmental and unfriendly to customers.
Business reply on Google
Hi Polina — Thank you for sharing this feedback with us. Please reach out to us at [email protected] as we'd like gather more details and look to make it right. - The A-Team
Long wait times and inattentive staff members
Business reply on Google
Hi Jonathan - Thank you for sharing your feedback with us. Please reach out to us at [email protected] as we'd like to make it right. - The A-Team
The coffee order was prepared with incorrect ingredient ratios.
Business reply on Google
Hi Em — We're sorry to hear about your experience. Please reach out to us at [email protected] as we'd like to make it right. - The A-Team
The hot chocolate and croissant did not meet taste expectations.
Business reply on Google
Hey Calvin! Thank you for your constructive feedback as it will help us to better grow and improve our food and team. I'm wondering if the mocha syrup wasn't fully incorporated into the milk? Our hot chocolate is typically rich in flavor and the steamed milk is dusted with a delicious cocoa powder. This is personally one of my favorite sweet treats, so I'm bummed to hear yours didn't hit the spot. We'd love for you to stop by again sometime to give it another shot, on the house of course! I'm also happy to provide a refund if that's what you would prefer. Please email me at [email protected] so we can connect! I look forward to hearing from you. :)
The staff at this location were rude.
The staff member was curt and unpleasant during the order process.
Automatic tipping prompt added to every coffee order
Business reply on Google
Hey there Jaime! I'd love to hear more feedback on why our coffee wasn't the greatest if you're willing to share. As for the tips, we believe they absolutely are earned! Our baristas go through hours of training and spend each day tasting and honing their craft to provide our customers delicious beverages. We believe they should be tipped for all their effort. There is a "No Tip" option that you can select if you feel so inclined. Have a great day!
The coffee was poorly prepared and not mixed properly.
Business reply on Google
Hey there Samantha! We serve all of our drinks layered so you can see each delicious element, and it's a perfect photo op moment :) . Our team will always mix a drink for you if you prefer it that way. If you'd like to provide us more feedback you can email us at [email protected], but we do hope you try us again in the future. Have a great day! Kiersten | Quality Control Manager
Staff appeared reluctant to serve the customer at the counter.
staff member was rude regarding the customer's milk selection speed
The iced latte lacked coffee flavor and contained too much milk.
The drip coffee served was cold.
The mushroom coffee special had an unpleasant taste.
The coffee served had a poor taste.
The coffee shop atmosphere is perceived as pretentious.
Staff served an overflowing latte in an unprofessional manner.