All American Moving and Storage

Business reply on Google

Ms. Kim - the team that was dispatched to move the items you purchased at auction were unable to relocate the exercise machine due to its technical nature. We therefore moved every other item in your lot to your designated location, which I understand was an occupied rental unit you own. We subsequently sent another team out the following day, and did not charge any travel time since the previous crew could not relocate the machine. We then find out that your tenant would not allow you to store your exercise machine in their unit, so we had to bring the machine back to our warehouse. We decided to provide you with FREE storage for about 6 weeks or so until you had a location to move the machine. Our administrator was not informed of the free storage provision and inadvertently charged your card $34.56 for storage. We subsequently deleted the associated invoice and that charge then turned into a credit against your account to be used against the eventual charge to move the machine out of our warehouse. We moved that machine out on 10/6 and only charged you for the labor to do so and waived all travel charges, as well as applied the $34.56 credit against those charges. We admit that

Business reply on Google

Hi Bill - I’m sorry about your experience. Do you have a name of the individual you spoke with, and was it in regards to a move?

Business reply on Google

Mr. Gallagher - thank you for your review. Was the truck going above, or below the speed limit? Do you recall the truck number? What road were you traveling on, and what time of day? This information will assist us in addressing this concern.

Business reply on Google

Mr. Alford we sincerely apologize for the incursion on to your lawn. We will be addressing this with our team. Please let me know if they caused any damage so we can look into remedy. Thank you

Business reply on Google

Jenny we are sorry that your relocation across country did not occur without incident, and that you were disappointed with our services. Our ability to provide any guarantees when loading a customer's items on to their own provided truck, with their own provided equipment typically stops once our team leaves the premises. This is due to the fact that we are no longer under the care, custody, or control of your items. When utilizing our trucks, which are equipped with professional moving pads and equipment, we are able to provide such a guarantee based on your selected coverage. The blankets provided to our team were extremely thin, and the straps to secure the load provided consisted of bungee cords - hardly strong and secure enough to prevent a load from shifting. Furthermore, since we aren't driving the truck we have no control over sudden stops, swerves, or activity that may result in a load shift. The fact that you decided to drive the truck as it was loaded by our team suggests a level of confidence in the load. Had you notified us of your concern about the quality of the load during or soon after the service was provided, we would have sent a manager out to inspect to make a

Business reply on Google

We regret that your experience with our services did not meet your expectations. In an effort to rectify your issues we acknowledged that an extra crew member may not have been necessary to properly complete your move, and accordingly did not charge you for the 1 ½ hours of extra labor that was provided to you. Beyond that we have provided you with an additional $50 credit to your final invoice which brings the final cost for your job to 9% more than was estimated. Although your estimate was non-binding, it is always our goal to estimate within 10% +/- of the final cost. This credit has been made back to your credit card account in consideration of the fact that, while the amount of your items we moved was 40% greater than what was disclosed by you, our crew could have handled your exception more effectively. Again, we are sorry that you were not satisfied with our services.

Business reply on Google

Ms. Zimmerman - as we outlined in our response to your BBB complaint, we have both been victimized by a fraudulent individual/company. The estimate you received does indeed have our name and address on it, however every other detail is inaccurate - including DOT number, MC number, logo, phone number, and many other things. Furthermore we are located in Columbus, OH and would not be moving someone (you) from SC to NY. We only originate interstate moves from Ohio. I am certain you will not see your deposit back - at least not for some time, and I'm also very concerned about our company's reputation as our identity has been stolen. As you will see in your BBB complaint, we have asked them to upload a copy of our complaint to the Federal Motor Carrier Safety Administration. Once you are thoroughly convinced this is not our company, I would kindly ask that you remove this review on our company, as this rating and commentary are very damaging to our reputation. I will be working with you to shut down this individual/company.

Business reply on Google

Hello Oriana - I have checked our TWO CRM systems that we utilize and I see no record with your name. Are you SURE you have the right company?? If you do have the correct company - could the job be under a different name? If this IS our company I would like to get this resolved immediately. We are All American Moving and Storage based out of Columbus Ohio, and we have no other locations. If you DO have the right company PLEASE let me know as soon as possible so I can get to work on this. If this is NOT our company, PLEASE take down this review, so our company is not associated with service such as this.

Business reply on Google

James I believe you have the wrong moving company here. We are HQ'd in Columbus, OH and do not operate in Idaho or GA. We would truly appreciate it if you would direct this review to the proper company. Thanks in advance for taking down this review.

Business reply on Google

Ariana I am sorry about your experience. I tried looking up your order and have not had any luck. Can you please email me at [email protected] with the full name that your order was under, your address, and what exactly you ordered? I would like to look in to this further and see if there is anything I can do

Business reply on Google

Hi Amanda - I'm sorry that our follow up with you was overly intrusive. It is part of our routine to call any interested parties as soon as we are able, and when you enter your information it automatically goes right in to our CRM. Our CRM is programmed to send out automatic follow up emails. There should be an option to "opt out" of those emails so you don't get any more. If you don't see that, please forward one of them to me at [email protected] and I can get our developer working on that. We appreciate your feedback so that we can look at ways to improve our processes.

Business reply on Google

Obinna - I am sorry that you had a less than perfect experience with our company. When we called to schedule your delivery, you did indeed ask for the last stop of the day. Our scheduler acknowledged your request, but did inform you that he couldn't guarantee a specific time slot. Although we do our best to accommodate each request we can, our routes are not planned at the time of the call so sometimes it is just not feasible due to that day's particular route. In your case, with the other scheduled deliveries that was not able to be done. Your delivery is scheduled and routed through a software platform that we utilize, which indicates that on Tuesday the 11th at 2:38 PM you were called via the automated system with a notification for your window time of 9:30-11:30. You didn't receive an email because that information was not provided to us. When you called the next morning inquiring on your delivery time, and subsequently rescheduled for the following day, Beverly informed the team that your delivery had been rescheduled and they entered that information in to their tablet. That afternoon, when our warehouse staff pulled the orders for that following day's deliveries, they misund

Business reply on Google

Mr. Eckman, we are sorry that you were not satisfied with your delivery experience. While we always try to be as flexible as possible when it comes to scheduling our delivery windows and adjusting to unanticipated events, it is not unreasonable for us to expect that someone will be home, or at least close by, during the mutually agreed upon time. Unfortunately when our delivery team showed up to your home at 3pm, you were not there. In fact, they waited approximately 40 minutes for you to show up, after which point they had made the decision to leave and wrap up their day, which started at 6:30am. We do not agree with the timeline or some of the claims you have set forth in your review. We have therefore laid out the timeline that clearly shows our team did provide the service that was promised, and contradicts most of your claims. That timeline may be seen at the following link... https://www.all-americanmoving.com/cleveland-response/ Again, we are sorry that you were not satisfied with our attempts at your delivery

Business reply on Google

Mr. Bumb - please accept our apologies for your less-than-perfect delivery experience. All American made an internal mistake by scheduling those particular individuals for this delivery route. One of the gentlemen was pulled from our moving division, and the other gentleman is new to our company. This overall lack of experience in deliveries resulted in a slower than normal pace, and some missed protocol details. We are sorry that you had to bear the brunt of our poor staffing decision yesterday. If we can make this up to you in some way, please feel free to reach out if you have any upcoming needs where we may be able to assist.

Business reply on Google

Dear Mr/Ms Dagher - I don't believe you have directed your review to the correct company. We are located in Columbus, OH - not Broward County FL. I am very sorry to hear about your relocation experience. Company's like this one give our industry a black eye. Have you contacted your local BBB, or the entity that governs moving companies in FL? In Ohio it is the Public Utilities Commission. When you get the opportunity, I would appreciate it if you would remove this review off of our google page. Best of luck with getting your situation handled!