Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company misrepresented billing policies and charged excessive fees for short move
Business reply on Google
At All My Sons Moving, we hold ourselves to the highest standards when it comes to serving our community. We are sincerely disappointed in any inconvenience or disappointment you may have experienced during your recent move with us. Your feedback is essential in our ongoing pursuit of continuous improvement, and we sincerely appreciate you taking the time to share your concerns. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We are fully committed to taking immediate action to address the areas where we fell short and to prevent similar issues from arising in the future. Once again, we apologize for any frustration or disappointment you may have experienced. We sincerely hope for the opportunity to regain your confidence and provide you with the exceptional service that you rightfully deserve. Thank you for bringing these concerns to our attention.
Company canceled move on short notice due to unprofessional staff behavior.
Business reply on Google
We deeply understand the immense stress involved in the moving process, and our utmost goal at All My Sons Moving is to alleviate those burdens for our customers every step of the way. We sincerely apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less, and we are disappointed that we fell short of exceeding your expectations. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We truly value your feedback, as it is an invaluable source of insight for us. We genuinely take your comments to heart and are determined to take immediate action. We are always fully committed to making the necessary improvements. Thank you so much for bringing these concerns to our attention. We eagerly look forward to the opportunity to serve you better in the future.
Final moving costs significantly exceeded the initial estimate provided.
Business reply on Google
We apologize, Adam. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry. We strive to challenge the norm by offering a move experience that is effortless, and stress-free for our customers. We acknowledge that we did not meet our own standards, or uphold our commitment to you. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We genuinely appreciate your input! We are sorry!
Company failed to return deposit after cancellation and ignores phone calls.
Business reply on Google
We deeply understand the immense stress involved in the moving process, and our utmost goal at All My Sons Moving is to alleviate those burdens for our customers every step of the way. We sincerely apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less, and we are disappointed that we fell short of exceeding your expectations. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We truly value your feedback, as it is an invaluable source of insight for us. We genuinely take your comments to heart and are determined to take immediate action. We are always fully committed to making the necessary improvements. Thank you so much for bringing these concerns to our attention. We eagerly look forward to the opportunity to serve you better in the future.
Movers damaged furniture and inflated costs through excessive time.
Business reply on Google
We believe that you, as our customer, deserve the utmost care and attention. We understand that the process of moving can be overwhelming and demanding, and our primary aim at AMS is to alleviate those burdens for our valued customers every time. However, we sincerely apologize for not living up to our commitment to provide you with the best moving services possible. You deserve nothing less, and we are deeply disappointed that we fell short of exceeding your expectations. Your feedback holds immense value to us, and we genuinely appreciate it. We take your concerns to heart and will act on them. Our Brand and Reputation departments work closely to our local field operations to internally identify and address any shortcomings in our service. We are dedicated to making the necessary improvements to ensure a significantly better experience for all of our customers. It is our greatest hope to regain your confidence by providing you the moving service you deserve in the future.
Movers failed to transport specified furniture items as requested.
Poor communication and final bill was double the initial quote.
Movers failed to complete the job and provided inadequate staffing.
Business reply on Google
You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less. We recognize that your trust is paramount, and we are truly sorry that this has hurt your trust in us. It is our utmost hope to regain your confidence and provide you with an exceptional moving experience that surpasses all expectations. We appreciate your feedback and the opportunity it gives us to improve. Your feedback is invaluable, and we genuinely take it to heart. Immediate action will be taken as our Brand/Reputation departments work closely with field operations to internally identify and address any service opportunities. We are dedicated to making the necessary improvements to ensure a better experience for every AMS customer.
movers damaged furniture and failed to properly assemble items
Final moving costs significantly exceeded the initial price quote provided.
Business reply on Google
We apologize, Jade. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry. We strive to challenge the norm by offering a move experience that is effortless, and stress-free for our customers. We acknowledge that we did not meet our own standards, or uphold our commitment to you. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We genuinely appreciate your input! We are sorry!
Staff member was unprofessional and condescending during a phone call.
Business reply on Google
At All My Sons Moving, we hold ourselves to the highest standards when it comes to serving our community. We are sincerely disappointed in any inconvenience or disappointment you may have experienced during your recent move with us. Your feedback is essential in our ongoing pursuit of continuous improvement, and we sincerely appreciate you taking the time to share your concerns. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We are fully committed to taking immediate action to address the areas where we fell short and to prevent similar issues from arising in the future. Once again, we apologize for any frustration or disappointment you may have experienced. We sincerely hope for the opportunity to regain your confidence and provide you with the exceptional service that you rightfully deserve. Thank you for bringing these concerns to our attention.
Moving company damaged refrigerator and failed to provide adequate compensation.
Business reply on Google
You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less. We recognize that your trust is paramount, and we are truly sorry that this has hurt your trust in us. It is our utmost hope to regain your confidence and provide you with an exceptional moving experience that surpasses all expectations. We appreciate your feedback and the opportunity it gives us to improve. Your feedback is invaluable, and we genuinely take it to heart. Immediate action will be taken as our Brand/Reputation departments work closely with field operations to internally identify and address any service opportunities. We are dedicated to making the necessary improvements to ensure a better experience for every AMS customer.
Moving company failed to transport items, damaged property, and provided poor service.
Business reply on Google
We believe that you, as our customer, deserve the utmost care and attention. We understand that the process of moving can be overwhelming and demanding, and our primary aim at AMS is to alleviate those burdens for our valued customers every time. However, we sincerely apologize for not living up to our commitment to provide you with the best moving services possible. You deserve nothing less, and we are deeply disappointed that we fell short of exceeding your expectations. Your feedback holds immense value to us, and we genuinely appreciate it. We take your concerns to heart and will act on them. Our Brand and Reputation departments work closely to our local field operations to internally identify and address any shortcomings in our service. We are dedicated to making the necessary improvements to ensure a significantly better experience for all of our customers. It is our greatest hope to regain your confidence by providing you the moving service you deserve in the future.
Moving crew arrived late, worked slowly, and demanded payment before unloading.
Business reply on Google
We are deeply disappointed that we have failed to exceed your expectations while using our move services, and we extend our heartfelt apologies, Chris. Providing exceptional service has always been at the core of our mission. Since its establishment, our company has pioneered change, and continues to push for innovation in a complex industry. We do this by making the move process transparent, simple, and stress-free. Unfortunately, we did not meet our own high standards nor fulfilled this commitment to you. We are truly sorry for this. Please accept our apology and know that it is feedback like this that is vital to improving our services. Without this type of feedback, we cannot grow. Thank you for your input.
movers damaged property, stole items, and failed to provide adequate compensation
Business reply on Google
At All My Sons Moving, we hold ourselves to the highest standards when it comes to serving our community. We are sincerely disappointed in any inconvenience or disappointment you may have experienced during your recent move with us. Your feedback is essential in our ongoing pursuit of continuous improvement, and we sincerely appreciate you taking the time to share your concerns. Once again, we apologize for any frustration or disappointment you may have experienced. We sincerely hope for the opportunity to regain your confidence and provide you with the exceptional service that you rightfully deserve. Thank you for bringing these concerns to our attention.
Moving crew caused property damage and failed to provide adequate compensation.
Business reply on Google
Thank you so much for your kind words, Troy. We really appreciate you taking the time to share your experience with us. Our movers work hard to provide the most efficient and careful moving and packing services. It is always rewarding to see that our efforts are having a positive impact for our customers. Thanks again, All My Sons Moving & Storage
Moving crew was inefficient, unprofessional, and failed to complete the job.
Business reply on Google
We deeply understand the immense stress involved in the moving process, and our utmost goal at All My Sons Moving is to alleviate those burdens for our customers every step of the way. We sincerely apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less, and we are disappointed that we fell short of exceeding your expectations. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We truly value your feedback, as it is an invaluable source of insight for us. We genuinely take your comments to heart and are determined to take immediate action. We are always fully committed to making the necessary improvements. Thank you so much for bringing these concerns to our attention. We eagerly look forward to the opportunity to serve you better in the future.
Final bill significantly exceeded the initial quote and included unauthorized charges.
Business reply on Google
Tyler, we're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at [email protected] or call us directly at 866-941-1849, be sure to include your Customer ID reference Number or the phone number associated with your move. Thank you for bringing this to our attention. Best regards, Jason Patterson AMS Community Coordinator
Unexpected price increase and significant damage to furniture and property
Business reply on Google
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. A claim form has been sent due to the damages, please refer to the number on the form to address any questions or concerns you may have at 866-941-1849. Thank you for bringing this to our attention and I apologize again. Best regards, Marie Senghore AMS Community Coordinator
Company significantly overcharged and held belongings for ransom
Business reply on Google
Thank you for contacting us. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at [email protected] or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Thank you for your time. Best regards, Marie Senghore AMS Community Coordinator