All My Sons Moving & Storage
🔧 Home Services · 2323 Setterlin Dr · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
company added fraudulent charges for unused packing materials to the bill
Business reply on Google
You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less. We recognize that your trust is paramount, and we are truly sorry that this has hurt your trust in us. It is our utmost hope to regain your confidence and provide you with an exceptional moving experience that surpasses all expectations. We appreciate your feedback and the opportunity it gives us to improve. Your feedback is invaluable, and we genuinely take it to heart. Immediate action will be taken as our Brand/Reputation departments work closely with field operations to internally identify and address any service opportunities. We are dedicated to making the necessary improvements to ensure a better experience for every AMS customer.
movers damaged a lawnmower and a washing machine during the move
Business reply on Google
We are deeply disappointed that we have failed to exceed your expectations while using our move services, and we extend our heartfelt apologies, Shyanne. Providing exceptional service has always been at the core of our mission. Since its establishment, our company has pioneered change, and continues to push for innovation in a complex industry. We do this by making the move process transparent, simple, and stress-free. Unfortunately, we did not meet our own high standards nor fulfilled this commitment to you. We are truly sorry for this. Please accept our apology and know that it is feedback like this that is vital to improving our services. Without this type of feedback, we cannot grow. Thank you for your input.
Moving crew refused to wear shoe covers and acted unprofessionally.
Business reply on Google
You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less. We recognize that your trust is paramount, and we are truly sorry that this has hurt your trust in us. It is our utmost hope to regain your confidence and provide you with an exceptional moving experience that surpasses all expectations. We appreciate your feedback and the opportunity it gives us to improve. Your feedback is invaluable, and we genuinely take it to heart. Immediate action will be taken as our Brand/Reputation departments work closely with field operations to internally identify and address any service opportunities. We are dedicated to making the necessary improvements to ensure a better experience for every AMS customer.
The final cost significantly exceeded the hourly rate quoted by staff.
Business reply on Google
We deeply understand the immense stress involved in the moving process, and our utmost goal at All My Sons Moving is to alleviate those burdens for our customers every step of the way. We sincerely apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less, and we are disappointed that we fell short of exceeding your expectations. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We truly value your feedback, as it is an invaluable source of insight for us. We genuinely take your comments to heart and are determined to take immediate action. We are always fully committed to making the necessary improvements. Thank you so much for bringing these concerns to our attention. We eagerly look forward to the opportunity to serve you better in the future.
Staff were rude and blocked driveway access while lying to customer.
Business reply on Google
We apologize, Trice. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry. We strive to challenge the norm by offering a move experience that is effortless, and stress-free for our customers. We acknowledge that we did not meet our own standards, or uphold our commitment to you. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We genuinely appreciate your input! We are sorry!
movers damaged furniture and forged a signature on a damage waiver
Business reply on Google
We deeply understand that your expectations should not only be met but exceeded. Unfortunately, we acknowledge that we have not fulfilled our goal of going above and beyond for you. We sincerely apologize for falling short of providing the exceptional service you deserved. At AMS, we strive to continue to lead the way in a complex industry. Our core principle is to challenge the norm by offering a service that is seamless, transparent, and stress-free. Feedback like yours plays a crucial role in our ongoing efforts to challenge the status quo and continually improve. We genuinely appreciate your valuable input, and we assure you that it will be used constructively. Our team is committed to addressing the areas where we have faltered, and we are determined to make the necessary changes to better serve you and all our customers. We eagerly look forward to the chance to regain your trust.
Company significantly overcharged for moving services and ignored customer complaints.
Business reply on Google
Thank you for contacting us Donald, we value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at [email protected] or call us as 844-971-2937. Should you email us, please include your Customer ID reference number or the phone number associated with your move. Thank you for your time. Best regards, Jason Patterson AMS Community Coordinator
Moving company failed to pack and transport all household items as promised.
Business reply on Google
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at [email protected] or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number associated with your move. Best regards, Marie Senghore AMS Community Coordinator
Company refused to cover full repair costs for damaged refrigerator and door.
Movers damaged multiple furniture items and failed to provide packing services.
Business reply on Google
Thank you for your patience throughout the claims process Bailey. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore AMS Community Coordinator
Movers were inefficient, damaged furniture, and charged excessive fees.
Company failed to provide promised free packing services and overcharged customer.
Business reply on Google
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore AMS Community Coordinator
movers damaged property, left items behind, and exhibited unprofessional behavior
Business reply on Google
Thank you for your patience throughout the claims process Katie. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore AMS Community Coordinator
Movers damaged expensive television and failed to provide adequate compensation.
Business reply on Google
Thank you for your patience throughout the claims process James. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore AMS Community Coordinator
Final moving costs were significantly higher than the initial quote provided.
Company allegedly inflated moving costs through intentional delays and excessive packing…
Company significantly increased the price after loading items onto the truck
Movers arrived late, damaged furniture, and failed to complete the job.
Business reply on Google
Hello Abby, Thank you for bringing this to our attention. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at [email protected] or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. Again, thank you so much. We look forward to connecting with you soon! Sincerely, Heather Allen AMS Community Coordinator
Moving crew caused extensive property and furniture damage during the move.
Business reply on Google
Hello Anne, Thank you for reaching out! We appreciate you sharing your experience. We are committed to providing the highest level of service to our customers and recognize that we have room for improvement. Our sincere apologies for not meeting your expectations. Thank you again for your business. Best regards, Heather Allen AMS Community Coordinator
Movers failed to pack items, damaged furniture, and lost personal property.
Business reply on Google
At All My Sons Moving, we hold ourselves to the highest standards when it comes to serving our community. We are sincerely disappointed in any inconvenience or disappointment you may have experienced during your recent move with us. Your feedback is essential in our ongoing pursuit of continuous improvement, and we sincerely appreciate you taking the time to share your concerns. We are fully committed to taking immediate action to address the areas where we fell short and to prevent similar issues from arising in the future. We understand that your trust is of utmost importance, and we are genuinely sorry that this incident may have caused any doubt in our commitment to you. Once again, we apologize for any frustration or disappointment you may have experienced. We sincerely hope for the opportunity to regain your confidence and provide you with the exceptional service that you rightfully deserve. Thank you for bringing these concerns to our attention.