All My Sons Moving & Storage
🔧 Home Services · 845 W Troy Ave · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers abandoned the job abruptly without communicating with the customer.
Business reply on Google
We deeply understand that your expectations should not only be met but exceeded. Unfortunately, we acknowledge that we have not fulfilled our goal of going above and beyond for you. We sincerely apologize for falling short of providing the exceptional service you deserved. At AMS, we strive to continue to lead the way in a complex industry. Our core principle is to challenge the norm by offering a service that is seamless, transparent, and stress-free. Feedback like yours plays a crucial role in our ongoing efforts to challenge the status quo and continually improve. We genuinely appreciate your valuable input, and we assure you that it will be used constructively. Our team is committed to addressing the areas where we have faltered, and we are determined to make the necessary changes to better serve you and all our customers. We eagerly look forward to the chance to regain your trust.
Movers failed to wrap furniture resulting in damage to items.
Business reply on Google
We prioritize our customers above all else, and we acknowledge that you deserve the highest level of care and attention, Carrigan. We fully understand the challenges and demands associated with the moving process, and our utmost goal at AMS is to relieve those burdens for each and every one of our valued customers. Our most sincere apologies for the let down. Your feedback is incredibly important to us, and we genuinely appreciate your willingness to share your concerns. We value your input, and want to assure you that we are taking your feedback seriously. Our entire team is dedicated to making the necessary improvements to deliver a significantly better experience for all of our customers, including you. We understand the importance of regaining your confidence and trust, and we are fully committed to doing so. Your satisfaction is our top priority, and we are determined to deliver an exceptional experience that reflects our commitment to excellence.
movers damaged items due to unprofessional handling and lack of wrapping
Business reply on Google
You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less. We recognize that your trust is paramount, and we are truly sorry that this has hurt your trust in us. It is our utmost hope to regain your confidence and provide you with an exceptional moving experience that surpasses all expectations. We appreciate your feedback and the opportunity it gives us to improve. Your feedback is invaluable, and we genuinely take it to heart. Immediate action will be taken as our Brand/Reputation departments work closely with field operations to internally identify and address any service opportunities. We are dedicated to making the necessary improvements to ensure a better experience for every AMS customer.
The moving truck arrived significantly later than the scheduled time.
Business reply on Google
We believe that you, as our customer, deserve the utmost care and attention. We understand that the process of moving can be overwhelming and demanding, and our primary aim at AMS is to alleviate those burdens for our valued customers every time. However, we sincerely apologize for not living up to our commitment to provide you with the best moving services possible. You deserve nothing less, and we are deeply disappointed that we fell short of exceeding your expectations. Your feedback holds immense value to us, and we genuinely appreciate it. We take your concerns to heart and will act on them. Our Brand and Reputation departments work closely to our local field operations to internally identify and address any shortcomings in our service. We are dedicated to making the necessary improvements to ensure a significantly better experience for all of our customers. It is our greatest hope to regain your confidence by providing you the moving service you deserve in the future.
moving company failed to show up for scheduled appointment
Company driver exhibited dangerous and reckless driving behavior on the freeway.
Movers damaged property, failed to assemble furniture, and charged excessive fees.
Inaccurate billing practices and dangerous driving behavior by moving staff.
Business reply on Google
We apologize, Mark. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry. We strive to challenge the norm by offering a move experience that is effortless, and stress-free for our customers. We acknowledge that we did not meet our own standards, or uphold our commitment to you. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We genuinely appreciate your input! We are sorry!
Company failed to provide promised services and sent unauthorized, unequipped contractors.
Business reply on Google
At All My Sons Moving, we hold ourselves to the highest standards when it comes to serving our community. We are sincerely disappointed in any inconvenience or disappointment you may have experienced during your recent move with us. Your feedback is essential in our ongoing pursuit of continuous improvement, and we sincerely appreciate you taking the time to share your concerns. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We are fully committed to taking immediate action to address the areas where we fell short and to prevent similar issues from arising in the future. Once again, we apologize for any frustration or disappointment you may have experienced. We sincerely hope for the opportunity to regain your confidence and provide you with the exceptional service that you rightfully deserve. Thank you for bringing these concerns to our attention.
Furniture delivered in broken condition with missing contract documentation.
Business reply on Google
We believe that you, as our customer, deserve the utmost care and attention. We understand that the process of moving can be overwhelming and demanding, and our primary aim at AMS is to alleviate those burdens for our valued customers every time. However, we sincerely apologize for not living up to our commitment to provide you with the best moving services possible. You deserve nothing less, and we are deeply disappointed that we fell short of exceeding your expectations. Your feedback holds immense value to us, and we genuinely appreciate it. We take your concerns to heart and will act on them. Our Brand and Reputation departments work closely to our local field operations to internally identify and address any shortcomings in our service. We are dedicated to making the necessary improvements to ensure a significantly better experience for all of our customers. It is our greatest hope to regain your confidence by providing you the moving service you deserve in the future.
Movers damaged property and refused to provide compensation for losses.
Business reply on Google
David, we are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at [email protected] or call us directly at 844-971-2937. Thank you Again for the opportunity to better understand. Best regards, Jason Patterson AMS Community Coordinator
Movers damaged furniture and overcharged for the quoted hourly rate.
Business reply on Google
Kearston, we're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at [email protected] or call us directly at 866-941-1849, be sure to include your Customer ID reference Number or the phone number associated with your move. If this matter has already been resolved, please disregard this message. Thank you for bringing this to our attention Best regards, Jason Patterson AMS Community Coordinator
Movers failed to complete the job and left furniture behind.
Final moving bill was significantly higher than the initial quote provided.
Business reply on Google
Thank you for contacting us Destiny, we value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at [email protected] or call us as 844-971-2937. Should you email us, please include your Customer ID reference number or the phone number associated with your move. Thank you for your time. Best regards, Jason Patterson AMS Community Coordinator
The company charged significantly more than the initial estimate provided.
Business reply on Google
Thank you for contacting us SA, we value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at [email protected] or call us as 844-971-2937. Should you email us, please include your Customer ID reference number or the phone number associated with your move. Thank you for your time. Best regards, Jason Patterson AMS Community Coordinator
company failed to provide clear quotes and receipts for moving services
Business reply on Google
Thank you for contacting us, Cheryl. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at [email protected] or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Thank you for your time. Best regards, Marie Senghore AMS Community Coordinator
Moving crew was inefficient and failed to complete the requested service.
Business reply on Google
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at [email protected] or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore AMS Community Coordinator
Moving crew failed to fit all items as promised
Business reply on Google
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at [email protected] or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon. Best regards, Marie Senghore AMS Community Coordinator
Company overcharged, damaged property, and provided poor customer service.
Business reply on Google
Hello Sarah, Thank you for reaching out! We appreciate you sharing your experience. We are committed to providing the highest level of service to our customers and recognize that we have room for improvement. Our sincere apologies for not meeting your expectations. Thank you again for your business. Best regards, Heather Allen AMS Community Coordinator
movers damaged property and significantly overcharged beyond the initial quote