All My Sons Moving & Storage
🔧 Home Services · 2337 Patterson Industrial Dr · Pflugerville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers caused property damage and lost personal belongings during the move.
Business reply on Google
Djs015, when this company was established in the late 80s, it was founded with a vision of challenging industry norms by making the move process seamless for our customers. Our goal is to completely alleviate the common stresses moving can create, and go above and beyond when uncommon stresses are brought to our attention. Providing exceptional service has always been our mission. We humbly accept that we fell short of upholding our commitment to you. You deserve the best moving experience, period. On behalf of all at AMS, we most sincerely apologize for falling short of our goal. Please know that your feedback is incredibly valuable to us, and we truly are thankful for your input. It will be instrumental in further developing our customer-first mindset, and moving services. The AMS team is committed to providing you the absolute best moving service there is. We are so sorry that we fell short this time around.
Insufficient truck capacity resulted in unexpected additional moving costs.
Business reply on Google
We apologize, Tammy. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry. We strive to challenge the norm by offering a move experience that is effortless, and stress-free for our customers. We acknowledge that we did not meet our own standards, or uphold our commitment to you. We genuinely appreciate your input! We are sorry!
Company used bait and switch tactics to increase final moving costs
Business reply on Google
We deeply understand that your expectations should not only be met but exceeded. Unfortunately, we acknowledge that we have not fulfilled our goal of going above and beyond for you. We sincerely apologize for falling short of providing the exceptional service you deserved. At AMS, we strive to continue to lead the way in a complex industry. Our core principle is to challenge the norm by offering a service that is seamless, transparent, and stress-free. Feedback like yours plays a crucial role in our ongoing efforts to challenge the status quo and continually improve. We genuinely appreciate your valuable input, and we assure you that it will be used constructively. Our team is committed to addressing the areas where we have faltered, and we are determined to make the necessary changes to better serve you and all our customers. We eagerly look forward to the chance to regain your trust.
Overcharged for moving services and damaged furniture with unresponsive claims support.
Business reply on Google
We prioritize our customers above all else, and we acknowledge that you deserve the highest level of care and attention, Chloe. We fully understand the challenges and demands associated with the moving process, and our utmost goal at AMS is to relieve those burdens for each and every one of our valued customers. Our most sincere apologies for the let down. Your feedback is incredibly important to us, and we genuinely appreciate your willingness to share your concerns. We value your input, and want to assure you that we are taking your feedback seriously. Our entire team is dedicated to making the necessary improvements to deliver a significantly better experience for all of our customers, including you. We understand the importance of regaining your confidence and trust, and we are fully committed to doing so. Your satisfaction is our top priority, and we are determined to deliver an exceptional experience that reflects our commitment to excellence.
Movers left several items behind and failed to follow instructions.
Business reply on Google
You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living up to our commitment to provide you with the best moving service possible. You deserve nothing less. We recognize that your trust is paramount, and we are truly sorry that this has hurt your trust in us. It is our utmost hope to regain your confidence and provide you with an exceptional moving experience that surpasses all expectations. We appreciate your feedback and the opportunity it gives us to improve. Your feedback is invaluable, and we genuinely take it to heart. Immediate action will be taken as our Brand/Reputation departments work closely with field operations to internally identify and address any service opportunities. We are dedicated to making the necessary improvements to ensure a better experience for every AMS customer.
Moving company failed to follow instructions and mismanaged scheduling and billing.
movers damaged furniture and property during disassembly and reassembly
Business reply on Google
Celine, when this company was established in the late 80s, it was founded with a vision of challenging industry norms by making the move process seamless for our customers. Our goal is to completely alleviate the common stresses moving can create, and go above and beyond when uncommon stresses are brought to our attention. Providing exceptional service has always been our mission. We humbly accept that we fell short of upholding our commitment to you. You deserve the best moving experience, period. On behalf of all at AMS, we most sincerely apologize for falling short of our goal. Please know that your feedback is incredibly valuable to us, and we truly are thankful for your input. It will be instrumental in further developing our customer-first mindset, and moving services. The AMS team is committed to providing you the absolute best moving service there is. We are so sorry that we fell short this time around.
Personal items including a firearm were stolen during the move.
Business reply on Google
We deeply understand that your expectations should not only be met but exceeded. Unfortunately, we acknowledge that we have not fulfilled our goal of going above and beyond for you. We sincerely apologize for falling short of providing the exceptional service you deserved. At AMS, we strive to continue to lead the way in a complex industry. Our core principle is to challenge the norm by offering a service that is seamless, transparent, and stress-free. Feedback like yours plays a crucial role in our ongoing efforts to challenge the status quo and continually improve. We genuinely appreciate your valuable input, and we assure you that it will be used constructively. Our team is committed to addressing the areas where we have faltered, and we are determined to make the necessary changes to better serve you and all our customers. We eagerly look forward to the chance to regain your trust.
Overcharged for moving services with unprofessional staff and damaged property.
Business reply on Google
We prioritize our customers above all else, and we acknowledge that you deserve the highest level of care and attention, Krissy. We fully understand the challenges and demands associated with the moving process, and our utmost goal at AMS is to relieve those burdens for each and every one of our valued customers. Our most sincere apologies for the let down. Your feedback is incredibly important to us, and we genuinely appreciate your willingness to share your concerns. We value your input, and want to assure you that we are taking your feedback seriously. Our entire team is dedicated to making the necessary improvements to deliver a significantly better experience for all of our customers, including you. We understand the importance of regaining your confidence and trust, and we are fully committed to doing so. Your satisfaction is our top priority, and we are determined to deliver an exceptional experience that reflects our commitment to excellence.
Movers failed to place boxes correctly, causing physical hardship for disabled client.
Business reply on Google
At All My Sons Moving, we hold ourselves to the highest standards when it comes to serving our community. We are sincerely disappointed in any inconvenience or disappointment you may have experienced during your recent move with us. Your feedback is essential in our ongoing pursuit of continuous improvement, and we sincerely appreciate you taking the time to share your concerns. Please reach out to us via email at [email protected] or call us directly at 844-971-2937 so that we may work with you directly. We are fully committed to taking immediate action to address the areas where we fell short and to prevent similar issues from arising in the future. Once again, we apologize for any frustration or disappointment you may have experienced. We sincerely hope for the opportunity to regain your confidence and provide you with the exceptional service that you rightfully deserve. Thank you for bringing these concerns to our attention.
Company caused property damage and applied unauthorized hidden billing fees.
Final bill significantly exceeded quote and staff intentionally inflated labor hours
Business reply on Google
A.P, we apologize for the negative experience; It does not reflect the standards we strive to provide our customers. To better understand your experience and address the issues you may have encountered. We’d appreciate the chance to discuss this further. Please contact us at [email protected] or call 866-941-1849. Thank you for giving us the chance to improve. Best regards, Jason Patterson AMS Community Coordinator
Company refused to honor original quote and cancelled move last minute
Business reply on Google
Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out! Warm regards, Jason Patterson AMS Community Coordinator
Items were damaged or missing and the service was overpriced.
Movers dropped a stand mixer and provided insufficient staffing for heavy items.
Business reply on Google
We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at [email protected] or call us directly at 866-941-1849, be sure to include your Customer ID reference Number or the phone number associated with your move. Thank you for bringing this to our attention Warm regards, Jason Patterson AMS Community Coordinator
Movers failed to assemble furniture and placed boxes in incorrect locations.
Business reply on Google
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at [email protected] or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number associated with your move. Best regards, Marie Senghore AMS Community Coordinator
Movers were inefficient and management was unprofessional regarding the billing complaint.
Movers were unproductive and damaged furniture during the move.
Business reply on Google
Megan, We are sorry! Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at [email protected] or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore AMS Community Coordinator
Movers were inefficient, unprofessional, and charged unexpected fees.
Movers intentionally delayed work, damaged fragile items, and provided poor customer…